Network Status News & Information

Cloud Switch Maintenance (Resolved)
  • Priority - High
  • Affecting Other - Cloud Switch
  • On the 9th of November at 5:00PM we will be performing maintenance on the cloud switches as part of the cloud upgrade.
    The maintenance window is from 5PM to 6PM, during this time cloud customers might experience 2 instances of increased latency/packet loss that can last up to 10 minutes.
    Preparation for cloud upgrade
    As we need to add the new infrastructure to the cloud fabric we will need to perform maintenance on the cloud switches. Once done we will finalise the new cloud hardware setup and start testing and benchmarking the new equipment.

    We will do our absolute best to perform this maintenance as fast as possible and with the least disruption possible.
    We apologise for any inconvenience caused.

  • Date - 09/11/2016 17:00 - 09/11/2016 18:00
  • Last Updated - 10/09/2018 12:38
Brisbane DC connectivity issues (Resolved)
  • Priority - High
  • Affecting Other - Brisbane DC
  • Hi,

     

    We are currently experiencing intermittent network issues. We are currently investigating this with a view to resolve the issue as soon as possible.

     

    Regards,

    The Fluccs Team

  • Date - 05/02/2018 13:14 - 17/05/2018 19:32
  • Last Updated - 05/02/2018 22:05
Cloud Router Maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - Cloud Routers
  • Hello All,

    We would like to advise you of an upcoming maintenance on the Cloud routers on Friday the 7th August 2015. 


    Commencement: 8:00 PM AEST Friday the 07th August 2015
    Estimated Completion: 00:00 AM AEST Saturday the 08th August 2015
    Duration: 4 Hours
    Reason for maintainance : Network maintenance
    Expected Impact: 2-3 short periods of downtime (5-10 minutes each)

    Note that only cloud customers will be affected by this maintenance.

    If you have any questions please log in to your client area at https://clients.fluccs.com.au and open a support ticket.

    Regards,
    The Fluccs Team

  • Date - 07/08/2015 19:30 - 14/03/2016 15:59
  • Last Updated - 05/08/2015 13:34
Announcement regarding Heartbleed Bug (Resolved)
  • Priority - Critical
  • Affecting System - Heartbleed Bug
  • Hello All,

    There has been a lot of media attention over the Heartbleed Bug that had over 60% of websites worldwide vulnerable to secure SSL traffic interception.


    http://www.thedeepergraphicwebdesign...-website-today


    The vulnerability was discovered on Tuesday (Australian time) by Google, and the majority of software vendors had an update out shortly after.


    As soon as the updates were available for Centos and CloudLinux Fluccs immediately updated all managed and shared web hosting servers with the latest version of OpenSSL. These servers are now fully protected against this threat


    We recommend that unmanaged linux server customers check their servers to ensure they have the latest version of OpenSSL if you require assistance Fluccs can assist you in securing your server. To ask for assistance please open a ticket from your client area at https://clients.fluccs.com.au/clientarea.php

    Regards
    Sandy
    Fluccs - Australia's Online Solution

  • Date - 11/04/2014 12:32 - 15/05/2014 11:59
  • Last Updated - 11/04/2014 12:37
Winton Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Winton
  • When and Where is This Maintenance:

    Winton Server Maintenance [8/11/2013]
    Date: Thursday, November 8, 2013
    Start Time: 1am AEST (Brisbane Time)
    End Time: 3am AEST (Brisbane Time)
    Services affected: Winton cPanel Server
    Location: Brisbane Datacentre
    Duration: 2 hours

    What Work is Being Performed:
    We will be conducting an upgrade and reconfiguration to the primary disk drive of the Winton cPanel server

    Why This Work is Being Performed:
    Due to an increase in required primary disk space requirements on the server we are resizing the primary disk from 100Gb to 150Gb

    How will this impact my services? 
    During the maintenance window of 2 hours the webservices, cpanel and email services will be offline.

    How can I monitor progress of the maintenance to ensure my services have been fully restored? 
    Throughout the progress of this maintenance, we will post updates to the Server Announcements forum at http://www.fluccscommunity.com.au/showthread.php?4037-Winton-Server-Maintenance-Friday-8th-November-1am-AEST Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=97 if they have not already done so in order to monitor the progress of the work.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 08/11/2013 01:00 - 15/10/2014 16:54
  • Last Updated - 04/11/2013 13:02
Mt Isa Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-MtIsa
  • When and Where is This Maintenance:

    Mt Isa Server Maintenance [7/11/2013]
    Date: Thursday, November 7, 2013
    Start Time: 11pm AEST (Brisbane Time)
    End Time: 1am AEST (Brisbane Time)
    Services affected: Mt Isa cPanel Server
    Location: Brisbane Datacentre
    Duration: 2 hours

    What Work is Being Performed:
    We will be conducting an upgrade and reconfiguration to the primary disk drive of the Mt Isa cPanel server

    Why This Work is Being Performed:
    Due to an increase in required primary disk space requirements on the server we are resizing the primary disk from 100Gb to 150Gb

    How will this impact my services? 
    During the maintenance window of 2 hours the webservices, cpanel and email services will be offline.

    How can I monitor progress of the maintenance to ensure my services have been fully restored? 
    Throughout the progress of this maintenance, we will post updates to the Server Announcements forum at http://www.fluccscommunity.com.au/showthread.php?4036-Mt-Isa-Server-Maintenance-Thursday-7th-November-11pm-AEST Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=92 if they have not already done so in order to monitor the progress of the work.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 07/11/2013 23:00 - 15/10/2014 16:54
  • Last Updated - 04/11/2013 13:00
Noosa Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Noosa
  • When and Where is This Maintenance:

    Noosa Server Maintenance [7/11/2013]
    Date: Thursday, November 7, 2013
    Start Time: 1am AEST (Brisbane Time)
    End Time: 3am AEST (Brisbane Time)
    Services affected: Noosa cPanel Server
    Location: Brisbane Datacentre
    Duration: 2 hours

    What Work is Being Performed:
    We will be conducting an upgrade and reconfiguration to the primary disk drive of the Noosa cPanel server

    Why This Work is Being Performed:
    Due to an increase in required primary disk space requirements on the server we are resizing the primary disk from 100Gb to 150Gb

    How will this impact my services? 
    During the maintenance window of 2 hours the webservices, cpanel and email services will be offline.

    How can I monitor progress of the maintenance to ensure my services have been fully restored? 
    Throughout the progress of this maintenance, we will post updates to the Server Announcements forum at http://www.fluccscommunity.com.au/showthread.php?4035-Noosa-Server-Maintenance-Thursday-7th-November-1am-AEST Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=54 if they have not already done so in order to monitor the progress of the work.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 07/11/2013 01:00 - 15/10/2014 16:54
  • Last Updated - 04/11/2013 12:50
Daintree Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Daintree
  • When and Where is This Maintenance:

    Fluccs Elastic Cloud Maintenance [6/11/2013]
    Date: Wednesday, November 6, 2013
    Start Time: 11pm AEST (Brisbane Time)
    End Time: 1am AEST (Brisbane Time)
    Services affected: Daintree cPanel Server
    Location: Brisbane Datacentre
    Duration: 2 hours

    What Work is Being Performed:
    We will be conducting an upgrade and reconfiguration to the primary disk drive of the Daintree cPanel server

    Why This Work is Being Performed:
    Due to an increase in required primary disk space requirements on the server we are resizing the primary disk from 100Gb to 150Gb

    How will this impact my services? 
    During the maintenance window of 2 hours the webservices, cpanel and email services will be offline.

    How can I monitor progress of the maintenance to ensure my services have been fully restored? 
    Throughout the progress of this maintenance, we will post updates to the Server Announcements forum at http://www.fluccscommunity.com.au/showthread.php?4034-Daintree-Server-Maintenance-Wednesday-6th-November-11pm-AEST Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=25 if they have not already done so in order to monitor the progress of the work.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 06/11/2013 23:00 - 15/10/2014 16:53
  • Last Updated - 04/11/2013 12:41
Data Center maintenance - Capacity upgrade (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Data Center
  • Dear Customers,

    Fluccs Australia wishes to advise of the following maintenance to be conducted by the Data Center. These works are anticipated to have an effect on the normal operations of the facility.

    Maintenance Date: Wednesday 2nd October 2013
    Window Start: Wednesday 2300 EST
    Window Finish: Thursday 0400 EST
    Maintenance Type: Capacity upgrades and maintenance

    The Data Center is performing capacity upgrades and maintenance on core devices in our Brisbane Data Center. This work is meant to increase the throughput capacity of the entire Data Center.

    This maintenance is service impacting and during this window services will have several 10 minute outages.

    During this time the appropriate engineers will be onsite managing and monitoring all aspects of this test.

    If you have any further queries, please open a support ticket by logging in to https://clients.fluccs.com.au

    You can follow the progress by checking the forum post below:

    http://www.fluccscommunity.com.au/showthread.php?4014-Data-Center-maintenance-Capacity-upgrade&p=11291#post11291

  • Date - 02/10/2013 23:00 - 04/11/2013 12:42
  • Last Updated - 26/09/2013 11:34
Network issues on the Daintree (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Daintree
  • Hello All,

    I have found that the network on Daintree server is not responding. I am currently investigating this with our developers and will keep posted updates at 

    http://www.fluccscommunity.com.au/showthread.php?4003-Network-connection-issues&p=11266


    I apologize for the inconvenience caused.

    Regards


    Sandy
    Fluccs - Australia's Online Solution

  • Date - 08/09/2013 14:08 - 08/09/2013 15:43
  • Last Updated - 08/09/2013 14:09
Windows Updates (Resolved)
  • Priority - Low
  • Affecting Server - taipan.mywindowsserver.net.au
  • Hello All,

    As a routine maintenance, I have applied Windows updates on the server. However the server will need to be rebooted and hence I have scheduled the server reboot at 14th of July 2013 02.00 AM Brisbane time.

    Regards


    Sandy
    Fluccs - Australia's Online Solution

  • Date - 13/07/2013 12:14 - 15/08/2013 10:33
  • Last Updated - 13/07/2013 12:56
Xen 4 Reboot (Resolved)
  • Priority - Critical
  • the Xen interface on the server is not responding to commands so we are forced to put the server in for a hard reboot

    This in turn will mean all machines will shut down and reboot

    Due to this reboot clients machines may require a check disk or file system check on restart before they become operational

  • Date - 17/06/2013 23:26 - 15/08/2013 10:33
  • Last Updated - 17/06/2013 23:27
Brisbane Data Center Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Brisbane Network
  • Dear Customers,

    Fluccs Australia wishes to advise of the following maintenance to be conducted at the Data Center. These works are not anticipated to have any effect on the normal operations of the facility.

    Maintenance Date: Saturday 22nd June 2013
    Window Start: 1300 EST
    Window Finish: 1700 EST
    Maintenance Type: UPS/Generator/ATS Preventative maintenance and load test

    This maintenance will include a simulated power failure to ensure the correct automated operations occur. During this time mains power will be manually interrupted to the site to ensure automated start of the Generators and successful automated transfer to the generators and the reverse. While the transfer test takes place, load will be supplied by UPSs.
    During this window there will be some reduced redundancy. These works are not anticipated to have any effect to any service that we deliver to you.
    During this time the appropriate engineers will be onsite managing and monitoring all aspects of this test. Should any issues occur mains will be immediately reinstated.
    Please note that this work has been classed as a Hazard only, with no impact to customers services expected.

    If you have any further queries, please open a support ticket by logging in to https://clients.fluccs.com.au

     

    We will update this thread once the maintenance has commenced and as soon as it will finish.

  • Date - 22/06/2013 13:00 - 16/06/2013 13:09
  • Last Updated - 12/06/2013 14:49
Fluccs Australia - Hazard notification (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Datacentre Maintenance
  • Subsequent to the Power outage which occurred on the 23rd of April the Data Centre has released the follwing Hazard Notification about work which is to be performed to prevent a recurrence

    Hazard Date: Thursday 9th of May 2013
    Window Start: 20:00
    Window Finish: 2200

    "Electrical work will be carried out on a power distribution board in the Data Centre. During this window, the UPS will be momentarily on battery. Skilled UPS engineers and electrical engineers will be onsite during these works.

    Interruption to individual rack power supply is not expected during this window."

    This means that the power will be transferred from mains to battery while work is conducted on the Power Distrubution board.

    I have been informed that the actual work will take 2 - 3 minutes while the power will be transferred to the UPS batteries

    These batteries have a run time of 6-8 minutes so no outage is anticipated

    Having said this it is a Hazard notification and should any Dedicated Server, VPS or Cloud clients wish to turn their servers off during the maintenance window then you have that option

    We have created a thread in the forums at http://www.fluccscommunity.com.au/showthread.php?3974-Brisbane-Data-Centre-Maintenance-Thursday-9th-of-May-2013 which we will update as we receive notifications

    If you have an y genreal questions then please post them thereor if you have a question that relates specifically to your service then please just open a support ticket through your client area at https://clients.fluccs.com.au

  • Date - 09/05/2013 20:00 - 18/05/2013 21:52
  • Last Updated - 08/05/2013 13:51
Sydney Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - SYD-Bondi
  • There is currently a network outage into the Sydney Data Centre


    We are unaware of the cause at thsi stage and are seeking advice from our upstream providers

    further details will be provided in the community forums at http://www.fluccscommunity.com.au as we have more information

  • Date - 30/04/2013 18:16 - 30/04/2013 18:31
  • Last Updated - 30/04/2013 18:32
Data Centre Maintenance - Sunday 28th April (Resolved)
  • Priority - Critical
  • Affecting Server - SYD-Bondi
  • The Data Centre in Sydney will be performing a rack migration of the facility where the Bondi server is racked this Sunday 28th April 2013

    No action on your part is necessary to complete this process, but the Bondi server will need to be powered down for the duration of the move. 

    A 2 hour Maintenance Window has been allowed between 4:00am and 6:00am AEST (Sydney Time) for this migration to take place, at which time once complete the server will be brought back online, however we expect the time the server is offline should be less than this.

    Should you have any concerns relating to the move please open a ticket in the Client Area and we will be happy to advise.

  • Date - 28/04/2013 04:00 - 08/05/2013 13:57
  • Last Updated - 24/04/2013 20:38
SQL 2008 Database Maintenance - Sat 20th Apri (Resolved)
  • Priority - Critical
  • Affecting System - SQL 2008 Server
  • As part of our ongoing commitment to security and performance we will be upgrading and Migrating the SQL 2008 server to a new platform within our Brisbane Cloud Service

    This migration will take place this Saturday Night 20th April from 9pm AEST (Brisbane time)

    We are allowing a 12 hour maintenance window between 9pm and 9am the following morning in case there are any delays during the process however the migration is expected to take between 4 and 6 hours

    Downtime of databases will occur during this process as the current server will be disconnected to ensure that no data corruption occurs during the transfer process.

    This downtime may result in client’s websites, which rely on the database, to also be down.

    The new server will be running an updated Microsoft SQL 2008 Database service, ensuring better load controls to prevent any future outages and issues. This platform is the leading hosting system in Australia and will ensure our quality of service to you our client is not only maintained but increased.

    The server configuration will have 8 cpu cores and 8Gb ram as opposed to the current servers 2 cpu cores and 2Gb ram, so there will be a dramatic improvement in performance

    This migration will mean a re-assignment of IP addresses for access to clients databases’ on the service

    The servers main IP will become 118.88.25.22 and its’ name will still be known as sql2008.mywindowsserver.net.au

    Usernames and password for clients’ accounts, emails etc will not change! however all clients must check their scripts connection strings to ensure they are accessing via the server name sql2008.mywindowsserver.net.au and not an IP address as IP address connections to the old IP will cease to work

    If anyone has any queries or concerns regarding this issue and our approach to this i ask that you please post your queries in this forum discussion at http://www.fluccscommunity.com.au which you can also access by clicking on the Forums link in the Client Area at https://clients.fluccs.com.au

  • Date - 20/04/2013 21:00 - 08/05/2013 13:57
  • Last Updated - 17/04/2013 15:17
Kimberly Server Migration (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Kimberly
  • Hi just a quick reminder to everyone that the server migration will be commencing this evening, Thursday 11th April at 9pm Brisbane time and we will update everyone with the progress as the migration process proceeds.

    Anyone using remote dns will need to update their A records to point to the new server IP 118.88.26.60 unless your site is on a dedicated IP address, where we will update those clients within the Client Area of their new IP's

    Resellers will also need to remember to update their primary nameserver IP at the registry where their primary domain name is registered

    We will email thru details to resellers as the migration proceeds

  • Date - 11/04/2013 21:45 - 16/04/2013 12:26
  • Last Updated - 11/04/2013 21:45
Cape York Server Migration (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Cape York
  • Hi just a quick reminder to everyone that the server migration will be commencing this evening, Thursday 4th April at 9pm Brisbane time and we will update everyone with the progress as the migration process proceeds.

    Anyone using remote dns will need to update their A records to point to the new server IP 118.88.26.1 unless your site is on a dedicated IP address, where we will update those clients within the Client Area of their new IP's

    Resellers will also need to remember to update their primary nameserver IP at the registry where their primary domain name is registered

    We will email thru details to resellers as the migration proceeds

  • Date - 04/04/2013 16:20 - 11/04/2013 21:44
  • Last Updated - 04/04/2013 16:21
The Olgas Server reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-TheOlgas
  • An issue within the file system on the server is preventing the backup drive from being mounted correctly

    a reboot is currently being carried out to correct this issue to ensure the backup drive is accessible'

    the server will be back online in a few minutes

    Apologies for any inconvenience caused

  • Date - 11/03/2013 11:38 - 26/03/2013 19:35
  • Last Updated - 11/03/2013 11:38
The bruce - Server Upgrade (Resolved)
  • Priority - High
  • Due to some ongoing intermittent load issues on the server we will be adding in an additional 4Gb or ram to the server to improve performance, while at the same time implementing Cloud Linux on the server.

    Cloud Linux will allow us to better control and isolate clients sites that are causing these issues, by limiting the amount of ram and cpu resource they can consume

    In order to fit into the data center's maintenance schedule this upgrade will be performed tomorrow night Wednesday 20th February

    The Data Centre has scheduled a maintenance window between 7pm and 10pm Brisbane Time to perform this work, however the actual upgrade itself should not take long to complete

    We will everyone via the forums post at http://www.fluccscommunity.com.au/showthread.php?3933-Server-Maintenance-Ram-Upgrade during the upgrade process

  • Date - 20/02/2013 19:00 - 21/02/2013 11:24
  • Last Updated - 20/02/2013 19:16
Mail Server Issue (Resolved)
  • Priority - High
  • Affecting Server - BNE-Winton
  • There is currently an issue affecting access to the mail server for some clients on the server

    We are working on the issue currently and will update everyone further as soon as possible via the forums post at http://www.fluccscommunity.com.au/showthread.php?3932-Mail-Server-Issue&p=10974

  • Date - 19/02/2013 14:05 - 19/02/2013 15:01
  • Last Updated - 19/02/2013 14:06
Xen5 Upgrade Underway (Resolved)
  • Priority - High
  • Just a quick reminder that Xen5 is currently being upgraded.


    We are updating everyone with the progress of this in the community forums at http://www.fluccscommunity.com.au/showthread.php?3894-Xen5-Scheduled-Maintenance-Saturday-26th-January-2013

    Regards
    Steve Kemp
    Fluccs Australia

  • Date - 26/01/2013 10:45 - 17/02/2013 13:32
  • Last Updated - 26/01/2013 10:38
Xen 2 performance issues (Resolved)
  • Priority - Critical
  • The Xen 2 server is currently experiencing performance issues that are affecting clients machines on the hardware


    We are working on the issue presently

    For details and updates on the issue please refer to http://www.fluccscommunity.com.au/showthread.php?3889-Xen-2-performance

  • Date - 19/12/2012 15:24 - 23/12/2012 16:47
  • Last Updated - 19/12/2012 15:26
Server Maintenance - Migration (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Uluru
  • As announced via email the Uluru server is currently being migrated to our new Dell Equallogic SAN storage system and will be offline for the next 4 to 6 hours while this migration takes place.


    For further information on the maintenance and update please refer to http://www.fluccscommunity.com.au/showthread.php?3855-Important-Maintenance-Uluru-Server-Migration for further details

  • Date - 11/10/2012 23:00 - 12/10/2012 02:53
  • Last Updated - 11/10/2012 23:12
Machine Outage (Resolved)
  • Priority - Critical
  • There is an issue currently on the Xen2 Machine affecting clients with machines on this server

    We are currently investigating the issue and will update further once we have more information

  • Date - 09/09/2012 11:36 - 09/09/2012 12:19
  • Last Updated - 09/09/2012 11:37
Bondi Server Ram Upgrade - UPDATED (Resolved)
  • Priority - High
  • Affecting Server - SYD-Bondi
  •  

    The Bondi server will be undergoing a ram upgrade to deal with the load issues that we have seen over the past weeks on the server.

    Unfortunately due to data centre scheduling we need to schedule this for 8:45am tomorrow morning - Wednesday 22nd August

    The process should only take 10 to 15 minutes to complete, and we will update the forums at http://www.fluccscommunity.com.au/showthread.php?3812-Ram-Upgrade-8-45am-Wednesday-22nd-August while this work is being carried out.

    I apologise for the lack of notice and timing of the upgrade, however you should notice a dramatic improvement to performance of the server once the upgrade is complete.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 20/08/2012 10:09 - 03/09/2012 13:42
  • Last Updated - 21/08/2012 12:35
Fluccs Elastic Control Server Maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - BNE-Cloud-Users
  • We will be performing some maintenance on the Fluccs Elastic Service on Wednesday 22 Aug 2012 starting at 2pm

    We will be performing maintenance on the cloud control server, more specifically we will be adding a network interface so that we in the event of ddos attacks or other routing issues we have Out Of Bounds access to the cloud control interface.

    During this maintenance there will be no downtime involved for the cloud servers but the control area will be inaccessible.

    We estimate that the maintenance will take between 30 and 60 minutes but we have allocated a 2 hour window (2PM-4PM) for this.

    If anyone has any queries or concerns about this maintenance please open a ticket in the Client Area and we will be happy to assist

  • Date - 21/08/2012 12:28 - 03/09/2012 13:42
  • Last Updated - 21/08/2012 12:30
Melbourne Routing issue torquay and sorento a (Resolved)
  • Priority - Critical
  • Affecting Server - -none-
  • Hello All,

    We are noticing routing issues over Melbourne, Sorento and Torquay servers are affected because of this. We have opened a post for this on our forum and request to follow it for further updates:

     

    http://www.fluccscommunity.com.au/showthread.php?3795-Melbourne-Routing-Issue

     

    Regards

    Sandy

    Fluccs - Australia's Online Solution

  • Date - 24/07/2012 06:41 - 26/07/2012 14:49
  • Last Updated - 24/07/2012 06:45
Intermediate network issues at Seattle networ (Resolved)
  • Priority - Critical
  • Affecting Server - Seahawk
  • Hi All,

    We are seeing some intermittent packet loss at our seattle network. As such we are investigating it further.

     

    Thank you,

    Andy - Support

    Fluucs Australia

     

    ====

    Hi All,

    There was disruption to both public and private network in SEATTLE. However, network connectivity has been restored as facilities provider has corrected the trouble.

     

    Thank you,

    Andy - Support

    Fluucs Australia

  • Date - 19/07/2012 05:44
  • Last Updated - 19/07/2012 06:10
Cloud Network Maintenance - Tonight 6pm (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Cloud Network
  • When and Where is This Maintenance:

    Fluccs Elastic Cloud Maintenance [22/06/2012]
    Date: Friday, June 22, 2012
    Start Time: 18:00 AEST (Brisbane Time)
    End Time: 20:00 AEST (Brisbane Time)
    Services affected: Fluccs Elastic Cloud Service
    Location: Brisbane Datacentre
    Duration: 2 hours

    What Work is Being Performed:
    We will be conducting an upgrade and reconfiguration to the cloud's existing Dell Switches as part of the preparation for connecting the new Dell SAN's

    Why This Work is Being Performed:
    As part of the installation process for the new SANS and switches we need to make some corrections and reconfigurations to our existing Dell switches before we can connect the new SAN infrastructure to the cloud.

    How will this impact my services?
    As our switches are configured in a redundant manner this should cause no interference to services, however as we are correcting some issues within the current configuration there is the potential for brief packet loss while the adjustments are made.

    This maintenance will be peformed in the Data Cente by Network Engineers and Angus will be on hand as well so that in the event of any probelms he is ideally placed to resolve any issues that may arise.

    I apologse for the late notice on this but we are doign whatever we can to expedite the integration of the new Infrastructure.

    How can I monitor progress of the maintenance to ensure my services have been fully restored?
    Throughout the progress of this maintenance, we will post updates to the Fluccs Elastic Announcements forum at http://www.fluccscommunity.com.au/forumdisplay.php?109-Fluccs-Elastic-Announcements-and-Discussion Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=109 if they have not already done so in order to monitor the progress of the work.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 22/06/2012 16:43 - 16/09/2012 18:33
  • Last Updated - 22/06/2012 16:45
Cloud issues (Resolved)
  • Priority - Critical
  • Affecting Server - -none-
  • Hello,

     

    We are having issues with the SAN currently. We are on top of this issue. We will update you further with the status.

  • Date - 06/06/2012 18:01 - 22/06/2012 16:46
  • Last Updated - 06/06/2012 18:02
Cloud Network Maintenance - 8pm Tonight (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Cloud Network
  • When and Where is This Maintenance:

    Fluccs Elastic Cloud Maintenance [30/05/2012]
    Date: Wednesday, May 30, 2011
    Start Time: 20:00 AEST (Brisbane Time)
    End Time: 21:00 AEST (Brisbane Time)
    Services affected: Fluccs Elastic Cloud Service
    Location: Brisbane Datacentre
    Duration: 1 hour

    What Work is Being Performed:
    We will be conducting an upgrade to the cloud's existing Dell Switches as part of the preparation for connecting the new Dell SAN's

    Why This Work is Being Performed:
    As part of the installation process for the new SANS and switches Dell have requested that we upgrade the firmware on our existing Dell switches before they progress.

    How will this impact my services?
    As our switcehes are configured in a redundant manner this should cause no interference to service but we wish to alert you anyway

    This maintenance will be peformed in the Data Cente by Claudiu so that in the event of any probelms he is ideally placed to resolve any issues that may arise.

    I apologse for the late notice on this but we are doign whatever we can to accommodate the Dell technicians

    How can I monitor progress of the maintenance to ensure my services have been fully restored?
    Throughout the progress of this maintenance, we will post updates to the Fluccs Elastic Announcements forum at http://www.fluccscommunity.com.au/forumdisplay.php?109-Fluccs-Elastic-Announcements-and-Discussion Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=109 if they have not already done so in order to monitor the progress of the work.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 30/05/2012 17:35 - 22/07/2012 15:42
  • Last Updated - 30/05/2012 17:36
Brisbane Routing Issues. (Resolved)
Data Centre Maintenance 10:30am Saturday 19th (Resolved)
  • Priority - Critical
  • This Saturday 19th May there will be some maintenance carried out in the Data Centre that will affect the Xen 3 Virtual server, and all clients hosted on this server.

    This maintenance work requires the physical movement of the Xen 3 server to a new rack location and will require us to shut down your server to do this.

    While the move itself should only take a few minutes to complete we are allowing a time frame of 60 minutes starting at around 10:30am Brisbane time

    During this time period your server will be shutdown moved and then rebooted and checked to ensure its back online.

    This support ticket we have opened will be updated with the status of the maintenance when it begins and once the process has been completed.

    If anyone has any queries please let us know

     

  • Date - 19/05/2012 10:30 - 30/05/2012 17:29
  • Last Updated - 17/05/2012 00:42
Emergency Cloud Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Broome
  • We have identified an issue on the cloud services SAN hardware array's ISCI connector which we believe has been causing the data issues that ave been causing issues for some clients in the past 24 hours

    As such we are performing some emergency maintenance tonight at 8pm AEST (Brisbane Time) to correct this issue

    We are confident once this is done the read/write issues we have seen should be corrected

    In order to do this however all servers need to be shut down prior to 8pm and we will start this process at 7pm so machines will start to go offline from that point onwards.

    Once the replacement of the device is done the service will be brought back online and tested, which we believe should take no more than 30 minutes to complete

    At that time when we are satisified the error has been corrected we will commence the process of bring servers back online, which again will take around an hour to do so.

    Naturally some machines will again go into read only mode and will require a file system check at this point, and this can take quite some time depending on the machine and the amount of files, size od the disks etc to complete.

    We will however monitor all machines actively and check o ensure they are booting correctly at this time.

    If anyone has any queries please post them in this forum discussion at http://www.fluccscommunity.com.au/showthread.php?3698-Brisbane-Cloud-Emergency-Maintenance-8pm-Tonight-24-4-2012 and we will respond and update as we are able to, during this very busy period.

     

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 24/04/2012 13:38 - 17/05/2012 00:42
  • Last Updated - 24/04/2012 18:08
Emergency Cloud Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Uluru
  • We have identified an issue on the cloud services SAN hardware array's ISCI connector which we believe has been causing the data issues that ave been causing issues for some clients in the past 24 hours

    As such we are performing some emergency maintenance tonight at 8pm AEST (Brisbane Time) to correct this issue

    We are confident once this is done the read/write issues we have seen should be corrected

    In order to do this however all servers need to be shut down prior to 8pm and we will start this process at 7pm so machines will start to go offline from that point onwards.

    Once the replacement of the device is done the service will be brought back online and tested, which we believe should take no more than 30 minutes to complete

    At that time when we are satisified the error has been corrected we will commence the process of bring servers back online, which again will take around an hour to do so.

    Naturally some machines will again go into read only mode and will require a file system check at this point, and this can take quite some time depending on the machine and the amount of files, size od the disks etc to complete.

    We will however monitor all machines actively and check o ensure they are booting correctly at this time.

    If anyone has any queries please post them in this forum discussion at http://www.fluccscommunity.com.au/showthread.php?3698-Brisbane-Cloud-Emergency-Maintenance-8pm-Tonight-24-4-2012 and we will respond and update as we are able to, during this very busy period.

     

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 24/04/2012 18:07 - 17/05/2012 00:42
  • Last Updated - 24/04/2012 18:07
Emergency Cloud Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-TheOlgas
  • We have identified an issue on the cloud services SAN hardware array's ISCI connector which we believe has been causing the data issues that ave been causing issues for some clients in the past 24 hours

    As such we are performing some emergency maintenance tonight at 8pm AEST (Brisbane Time) to correct this issue

    We are confident once this is done the read/write issues we have seen should be corrected

    In order to do this however all servers need to be shut down prior to 8pm and we will start this process at 7pm so machines will start to go offline from that point onwards.

    Once the replacement of the device is done the service will be brought back online and tested, which we believe should take no more than 30 minutes to complete

    At that time when we are satisified the error has been corrected we will commence the process of bring servers back online, which again will take around an hour to do so.

    Naturally some machines will again go into read only mode and will require a file system check at this point, and this can take quite some time depending on the machine and the amount of files, size od the disks etc to complete.

    We will however monitor all machines actively and check o ensure they are booting correctly at this time.

    If anyone has any queries please post them in this forum discussion at http://www.fluccscommunity.com.au/showthread.php?3698-Brisbane-Cloud-Emergency-Maintenance-8pm-Tonight-24-4-2012 and we will respond and update as we are able to, during this very busy period.

     

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 24/04/2012 18:06 - 17/05/2012 00:42
  • Last Updated - 24/04/2012 18:07
Brisbane Cloud Emergency Maintenance 8pm Toni (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Cloud Network
  • We have identified an issue on the cloud services SAN hardware array's ISCI connector which we believe has been causing the data issues that ave been causing issues for some clients in the past 24 hours

    As such we are performing some emergency maintenance tonight at 8pm AEST (Brisbane Time) to correct this issue

    We are confident once this is done the read/write issues we have seen should be corrected

    In order to do this however all servers need to be shut down prior to 8pm and we will start this process at 7pm so machines will start to go offline from that point onwards.

    Once the replacement of the device is done the service will be brought back online and tested, which we believe should take no more than 30 minutes to complete

    At that time when we are satisified the error has been corrected we will commence the process of bring servers back online, which again will take around an hour to do so.

    Naturally some machines will again go into read only mode and will require a file system check at this point, and this can take quite some time depending on the machine and the amount of files, size od the disks etc to complete.

    We will however monitor all machines actively and check o ensure they are booting correctly at this time.

    If anyone has any queries please post them in this forum discussion at http://www.fluccscommunity.com.au/showthread.php?3698-Brisbane-Cloud-Emergency-Maintenance-8pm-Tonight-24-4-2012 and we will respond and update as we are able to, during this very busy period.

     

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 24/04/2012 18:03 - 17/05/2012 00:42
  • Last Updated - 24/04/2012 18:04
Brisbane Cloud Maintenance - Thursday 19th Ap (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Cloud Networkl
  • Tonight at 9pm AEST (Brisbane Time) we will be performing a switch over on the routing back to the primary network connections, via the secondary Cloud Network Router

    This will allow us to facilitate some maintenance tests and debugging on the primary router while ensuring that full network connectivity is kept in place.

    The work involved will take around 15 minutes to perform

    During this period there may be some connectivity issues for some clients while upstream providers pick up the new BGP sessions and routing changes. This generally only takes a few minutes but we are allowing up to 15 minutes for this to occur incase there are any delays.

    Once the change is made full connectivity should be restored

    Tomorrow night (Friday night) at 9pm AEST again we will then schedule to revert back to the primary network and router once the testing and any corrections or replacements have been carried out on the network to correct any issues we find after the switch over tonight

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 19/04/2012 15:48 - 23/04/2012 13:38
  • Last Updated - 19/04/2012 15:49
Brisbane Cloud Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - BNE Cloud
  • As we continue to troubleshoot the problem that has been causing reduced speeds on our Cloud today we are to transition from our Primary to our Backup network

    The reason for this is to either identify or eliminate our Primary upstream connection as the cause of the problem

    This will involve a short period or network interruption as ISPs identify there is now a new path for them to follow to the Cloud

    The length of this lag in connectivity will vary from ISP to ISP but experience tells us it will be between 5 and 15 minutes

    We will be performing the switchover at 3:15pm Brisbane time

    If you have any queries please post them in the forums at http://www.fluccscommunity.com.au/showthread.php?3690-Brisbane-connectivity-issues&p=10083.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 18/04/2012 14:54 - 19/04/2012 15:47
  • Last Updated - 18/04/2012 14:55
Network maintenance (Resolved)
  • Priority - Critical
  • When and Where is This Maintenance:

    Fluccs Network  Maintenance [07/03/2012]


    Date: Wednesday, March 07, 2012

    Maintenance window: 22:00 - 23:00  AEDT (Brisbane Time)

    Services affected: Fluccs dedicated servers, VPs' and standard shared hosting.
    Location: Brisbane Datacentre
    Duration: 2 hours

    What Work is Being Performed:
    Our providers have solved the issue and we are testing the switch back to the main connection. The secondary connection will remain available for failover purposes

    Why This Work is Being Performed:
    This switchover is required to move from the secondary connection back to the primary uplink.

    How will this impact my services?
    We expect to only see an interruption in access to the Fluccs Physical Network, this will not affect services on the the servers during this maintenance, however they might be inaccessible for small periods of 2-5 minutes.

    How can I monitor progress of the maintenance to ensure my services have been fully restored?
    Throughout the progress of this maintenance, we will post updates to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/forumdisplay.php?61-Brisbane-Datacentre . Customers are encouraged to refresh the forums page regularly and should subscribe to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=61 if they have not already done so in order to monitor the progress of the work.

    Regards

    Claudiu XANTOPOL
    Fluccs Australia

  • Date - 07/03/2012 00:00 - 08/03/2012 18:49
  • Last Updated - 06/03/2012 16:39
Brisbane Datacentre Outage Overnight (Resolved)
Melbourne Data Centre issues (Resolved)
  • Priority - Critical
  • Affecting Other - Melbourne Data Centre issues
  • There appears to be some routing issues into the Melbourne Data Centre currently and we are investigating the issue

    We will update all clients with more information at http://www.fluccscommunity.com.au/showthread.php?3603-Melbourne-Routing-Issues as we have more information

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 30/01/2012 08:45
  • Last Updated - 30/01/2012 13:31
Brisbane Cloud Routing Issues. (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Cloud
  • Hello All,

    We are seeing routing issues for the cloud servers at Brisbane.We are in touch with the upstream providers and discussing the matter with them.

     

    We will keep you updated once we have any further information from them. Meanwhile, your patience is highly appreciated.

     

    - Andy

  • Date - 06/01/2012 02:18 - 06/01/2012 10:42
  • Last Updated - 06/01/2012 02:19
Brisbane Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Brisbane Network
  • When and Where is This Maintenance:

    Brisbane Network Maintenance [23/12/2011]


    Date: Thursday, December 23, 2011
    Start Time: 23:00 AEDT (Brisbane Time)
    End Time: 23:30 AEDT (Brisbane Time)
    Services affected: All Brisbane services and the Fluccs Client Area and website.
    Location: Brisbane Datacentre
    Duration: 30 minutes

    What Work is Being Performed:
    Upstream Providers are performing an upgrade to the network capacity.

    Why This Work is Being Performed:
    This work is required to support continued growth within the datacentre by increasing the capacity of transit into the datacentre from major upstream providers.

    How will this impact my services?
    We expect the maintenance to cause a brief interruption to all services in Brisbane, including the Client Area, all servers and the Fluccs Cloud services. The estimated time of outage is around 5 minutes while the sessions are dropped and reconnected, and BGP routing reconverged on the net ports, however while we expect the outage to only be 5 minutes at most we have scheduled a windows of around 30 minutes incase there are any issues or delays in the work.

    How can I monitor progress of the maintenance to ensure my services have been fully restored?
    Throughout the progress of this maintenance, we will post updates to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/showthread.php?3588-Brisbane-Network-Maintenance-Fri-23-12-2011-11pm-AEST Customers are encouraged to refresh the forums page regularly and should subscribe to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=61 if they have not already done so in order to monitor the progress of the work.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 23/12/2011 23:00 - 23/12/2011 23:30
  • Last Updated - 23/12/2011 23:51
Fluccs Elastic Cloud Maintenance [22/12/2011] (Resolved)
  • Priority - Critical
  • Affecting System - Fluccs Elastic Cloud
  •  

    When and Where is This Maintenance:

    Fluccs Elastic Cloud  Maintenance [22/12/2011]


    Date: Thursday, December 22, 2011
    Start Time: 23:00 AEDT (Brisbane Time)
    End Time: 01:00 AEDT (Brisbane Time)
    Services affected: Fluccs Elastic Cloud Service and the Fluccs Client Area and website.
    Location: Brisbane Datacentre
    Duration: 2 hours

    What Work is Being Performed:
    We are performing an upgrade to the Fluccs Elastic Cloud control service.

    Why This Work is Being Performed:
    This work is required to support continued growth within the cloud service and to introduce some new features and functionality.

    How will this impact my services?
    We expect to only see an interruption in access to the Fluccs Elastic control server and this will not effect services on the cloud during this maintenance, however customers will no be able to stop, start, reboot or build machines or access the Control service during this period

    How can I monitor progress of the maintenance to ensure my services have been fully restored?
    Throughout the progress of this maintenance, we will post updates to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/showthread.php?3587-Scheduled-Maintenance-Fluccs-Elastic-Cloud-22nd-December Customers are encouraged to refresh the forums page regularly and should subscribe to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=61 if they have not already done so in order to monitor the progress of the work.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 22/12/2011 23:00 - 23/12/2011 01:00
  • Last Updated - 23/12/2011 23:50
Cloud Router upgrade (Resolved)
  • Priority - Critical
  • Affecting System - Fluccs Elastic Cloud
  • When and Where is This Maintenance:


    Fluccs Elastic Cloud Maintenance [08/12/2011]
    Date: Thursday, December 8, 2011
    Start Time: 18:00 AEDT (Brisbane Time)
    End Time: 21:00 AEDT (Brisbane Time)
    Services affected: Fluccs Elastic Cloud Service
    Location: Brisbane Datacentre
    Duration: 3 hours
    Expected Downtime - None


    What Work is Being Performed:
    Updating the routers' operating systems and tweaking their settings in order to improve routing performance on the Fluccs Elastic Cloud Network


    Why This Work is Being Performed:
    This work forms part of the regular software/operating system upgrades for our Routers. While performing these upgrades we are also taking the opportunity to tweak someof the settings with a view to increasing throughput speeds


    How will this impact my services?
    As we have a redundant router set-up no downtime should be experienced. However, when switching between the routers there might be a short period (30 - 60 seconds) of slow traffic speed or, worst case scenario, 1-2 minutes lack of connectivity to the external network while the routing tables update.
    Clients may also see latency and/or packet loss as routes are adjusted during the process.

    The cloud itself will not be affected in any way during this maintenance

    How can I monitor progress of the maintenance to ensure my services have been fully restored?
    Throughout the progress of this maintenance, we will post updates to the Fluccs Elastic Announcements forum at
    http://www.fluccscommunity.com.au/showthread.php?3571-Cloud-Router-upgrades Customers are encouraged to refresh the forums page regularly and should subscribe to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/su...scription&f=61 if they have not already done so in order to monitor the progress of the work.

  • Date - 08/12/2011 18:00 - 08/12/2011 21:00
  • Last Updated - 19/12/2011 09:20
Server reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Kimberly
  •  

    the server is currently undergoing a reboot to correct an issue in the / partition and to apply a new kernel to address a potential security issue

    services will be restored shortly

    apologies for any inconvenience caused

     

  • Date - 12/12/2011 00:19
  • Last Updated - 12/12/2011 00:24
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - MEL-Torquay
  • The server is not responding correctly on all services so we have oput the server in for a reboot.

    Services will be restored shortly

    Apologies for any inconvenience caused

  • Date - 11/12/2011 19:32
  • Last Updated - 11/12/2011 19:41
Apache issue. (Resolved)
  • Priority - Critical
  • Affecting Server - MEL-Torquay
  •  

    Hello All,

    We are currently seeing few Apache related errors on the server and we are dealing with it. We will keep you updated with the progress.

    Regards,
    Sandy - Fluccs.com.au

     

  • Date - 11/12/2011 19:27 - 11/12/2011 19:33
  • Last Updated - 11/12/2011 19:28
Xen 5 under restart (Resolved)
  • Priority - Critical
  • Affecting Server - -none-
  •  

    Hello All,

    We are rebooting xen5 currently because it stopped responding, once it is back online we will check the cause and update everyone.

    Regards,
    Fluccs = Sandy.

     

  • Date - 10/12/2011 13:26
  • Last Updated - 10/12/2011 14:16
US routing issues (Resolved)
  • Priority - Critical
  • Affecting Other - US servers
  • Hi,

     

    It seems there are some routing issues into the datacenter in the US, we have contacted the datacenter there and we are working with their engineers to resolve this matter.

     

    We will update everyone as soon as we have news.

  • Date - 08/12/2011 13:33 - 11/12/2011 19:33
  • Last Updated - 08/12/2011 13:34
Bondi Server Spam Listing Issue (Resolved)
  • Priority - Medium
  • Affecting Server - SYD-Bondi
  •  

    I am afraid a client on the Bondi server has allowed a spammer to access an insecurity in his website and this has caused the servers main IP to become listed on the SpamHaus block list.

    The offending clients site and account have been suspended.

    We have contacted SpamHaus immediately and requested a delisting, which should be acted on within 24 hours, and the IP range delisted, which should then resolve any issues clients may have in sending mail from their accounts.

    Issues like this re-enforce the requirement that all clients keep their scripts secure and uptodate on their accounts so as to help ensure hackers and spammers do not gain access to the server.

    Apologies on any inconvenience caused

     

  • Date - 27/11/2011 16:41
  • Last Updated - 28/11/2011 14:43
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - The Alice
  • The Alice server appears to not be responding to ping correctly so we have put it in for a reboot

    Services will be restored shortly

    Apologies for any inconvenience caused

  • Date - 28/11/2011 13:38 - 28/11/2011 14:43
  • Last Updated - 28/11/2011 13:39
Server Reboot (Resolved)
  • Priority - Critical
  •  

    The server is undergoing a reboot as services are not responding correctly to ping due to a high load process on the server

    Services will be restored shortly

     

  • Date - 27/11/2011 12:57 - 27/11/2011 13:10
  • Last Updated - 27/11/2011 12:57
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - Goanna
  • The Goanna server will be undergoing a quick reboot to correct an issue within the backup system that may potentially be causing some issues with the backup process

    Services will be restored shortly

    Apologies for any inconvenience caused

  • Date - 24/11/2011 12:38 - 27/11/2011 10:20
  • Last Updated - 24/11/2011 12:38
Torquay Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - MEL-Torquay
  • The Torquay server will be undergoing a quick reboot to correct an issue with the kernel that may be related to the load issues that were occurring this morning

    Apologies for any inconvenience caused

     

  • Date - 24/11/2011 12:23 - 24/11/2011 12:31
  • Last Updated - 24/11/2011 12:23
Fluccs Elastic Maintenance - Sat 26/11/2011 (Resolved)
  • Priority - High
  • Affecting System - Fluccs Elastic Cloud
  • When and Where is This Maintenance:

    Fluccs Elastic Cloud Maintenance [26/11/2011]
    Date: Saturday, November 26, 2011
    Start Time: 11:00 AEDT (Brisbane Time)
    End Time: 15:00 AEDT (Brisbane Time)
    Services affected: Fluccs Elastic Cloud Service
    Location: Brisbane Datacentre
    Duration: 4 hours

    What Work is Being Performed:
    Implementation of IPv6 support on the Fluccs Elastic Cloud Network.

    Why This Work is Being Performed:
    As most people already knows the IPv4 IP Address pool is almost exhausted and providers are currently implementing the new IPv6 IP Address system. We are adding IPv6 support to the cloud service in preparation for the impending exhaustion of IPv4 and to offer IPv6 to clients who may already wish to utilise the new service.

    How will this impact my services?
    In order to implement IPv6 support all routers, switches and servers within the Fluccs Elastic Cloud Network will require a reboot which will cause brief interruptions to service. Clients may also see latency and/or packet loss as routes are adjusted during the process. We have scheduled this work to occur at the same time as previously announced Maintenance within the Data Centre is being carried out, as reported at http://www.fluccscommunity.com.au/showthread.php?3559-Brisbane-Network-Maintenance-Sat-26-11-2011 to lessen the impact of disruption to clients.

    How can I monitor progress of the maintenance to ensure my services have been fully restored?
    Throughout the progress of this maintenance, we will post updates to the Fluccs Elastic Announcements forum at http://www.fluccscommunity.com.au/showthread.php?3558-Maintenance-to-start-implementing-IPv6 Customers are encouraged to refresh the forums page regularly and should subscribe to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=61 if they have not already done so in order to monitor the progress of the work.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 26/11/2011 11:00 - 27/11/2011 10:20
  • Last Updated - 20/11/2011 14:51
Brisbane Network Maintenance - Sat 26/11/2011 (Resolved)
  • Priority - High
  • Affecting System - Brisbane Network
  • When and Where is This Maintenance:

    Brisbane Datacentre Network Maintenance [26/11/2011]
    Date: Saturday, November 26, 2011
    Start Time: 10:00 AEDT (Brisbane Time)
    End Time: 15:00 AEDT (Brisbane Time)
    Services affected: All Brisbane Shared, VPS, Dedicated, Fluccs Elastic Cloud Service and the Fluccs Client Area and website.
    Location: Brisbane Datacentre
    Duration: 5 hours

    What Work is Being Performed:
    We will be conducting a series of tests to make sure that the automatic network failover in case of hardware failure and the failover between upstream ISPs is working correctly.

    Why This Work is Being Performed:
    This work is required to support continued growth within the network and to improve network performance and uptime.

    How will this impact my services?
    We expect to only see brief interruptions to service during this maintenance, however customers may experience higher latency and/or packet loss while routes re converge each time a test is performed. Customers may also see latency and/or packet loss as routes are adjusted during the tests and process.

    How can I monitor progress of the maintenance to ensure my services have been fully restored?
    Throughout the progress of this maintenance, we will post updates to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/showthread.php?3559-Failover-network-testing-maintenance Customers are encouraged to refresh the forums page regularly and should subscribe to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=61 if they have not already done so in order to monitor the progress of the work.

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 26/11/2011 10:00 - 27/11/2011 10:20
  • Last Updated - 20/11/2011 10:23
Data Centre Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Seahawk
  • We have just been informed that the Data Centre in Seattle is performing some emergency maintenance within the internal network and this is affecting connections to the Seahawk server currently

    They have allocated a 2 hour maintenance window for this work to be completed however we believe the outage will not last this long

    Apologies for the lack of notification, we only just got notice sent thru ourselves.

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 17/11/2011 18:11 - 17/11/2011 19:45
  • Last Updated - 17/11/2011 18:14
HTTP issue (Resolved)
  • Priority - Critical
  • Affecting Server - The Alice
  • Hello All,

     

    I am currently seeing issues on http service on the server. I am currently investigating this. I may restart the server if require. I'll keep you updated with the status of this issue.

     

    Apologize for the inconvenience caused.

     

    Sandy - Fluccs.com.au

  • Date - 29/10/2011 12:18 - 29/10/2011 12:52
  • Last Updated - 29/10/2011 12:18
High load on The Olgas Server (Resolved)
  • Priority - High
  • Affecting Server - BNE-TheOlgas
  • Hi All,

     

    Because of high loads on the server we have to reboot it, once it is back online we will take the necessary measures to ensure the load stays within normal limits.

     

    you can follow the status of the server on the community forums: http://community.fluccs.com.au/showthread.php?3543-High-load-on-the-server&p=9613#post9613

  • Date - 26/10/2011 11:47
  • Last Updated - 26/10/2011 21:55
routing issues affecting some routes (Resolved)
  • Priority - Critical
  • Affecting Server - SYD-Bondi
  • Hi,

    There are routing issues into the Sydney datacentre that affect some routes, our providers are currently working to rectify this.

    We will update the post as soon as we have relevant news.

     

    You can follow the progress on the community forum: http://community.fluccs.com.au/showthread.php?3544-routing-issue-affecting-some-routes&p=9615#post9615

  • Date - 26/10/2011 12:40
  • Last Updated - 26/10/2011 13:29
enKompass SAI Outage (Resolved)
  • Priority - Critical
  • Affecting Server - Goanna
  • We have identified a configuration issue within enKompass which is causing the SAI and WSOI to not load correctly

    The issue appears to be caused by an issue with .ASP on the server and we are working on the problem currently

    A reboot to the server to correct the issue will be carried out shortly

    Apologies for any inconveniene caused

  • Date - 16/10/2011 13:54
  • Last Updated - 16/10/2011 15:41
Brisbane Routing Issues (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Networks
  •  

    There is currently some upstream routing issues into the Brisbane data centre affecting both networks

    We understand one of the upstream providers has made an unscheduled emergency replacement of one of their core routers and this has affected BGP routing sessions on some routes into the data centre

    we are waiting for an update on their status currently.

     

    Update 08/10/2011 15:48

     

     

    We have been in touch with upstream provider techs and the issue is outside of the Data Centre and is affecting all ISP's who route into Brisbane thru Vocus

    Unfortunately we do not have any information on the issue from them and as its outside of the Data Centre we are unable to get any specific information from them on the issue

    My own Bigpond connection from Victoria for example has had no issues routing into and out of the datacentre thru this event

     

    Update 08/10/2011 18:32

    From all tests we have done in the last hour it appears Vocus has corrected their network issues so the issue they were having appears to be resolved.

     

     

  • Date - 08/10/2011 15:24
  • Last Updated - 08/10/2011 17:32
Routing Issues. (Resolved)
  • Priority - Critical
  • Affecting Server - -none-
  • Hello All,

     

    We are seeing network issues at upstream provider. We are working on this with them and hope to get it resolved shortly.

     

    Regards,

    Sandy - Fluccs.com.au

  • Date - 08/10/2011 14:58 - 08/10/2011 15:25
  • Last Updated - 08/10/2011 15:10
Melbourne Data Centre (Resolved)
  • Priority - Critical
  • Affecting System - Melbourne Data Centre
  • There are currently some routing issues in and out of the Melbourne data centre affecting routing.

    The datacnetre techs are aware of the issue and are workgin with upstream providers to resolve the issue

    As soon as we have more info we will update the community forum at http://community.fluccs.com.au/showthread.php?3531-Melbourne-Datacentre-Routing-Issues

  • Date - 07/10/2011 09:06 - 07/10/2011 14:26
  • Last Updated - 07/10/2011 09:07
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Cape York
  • The server has stopped responding to ping so we have put it in for a reboot

    Services should be restored shortly

    Apologies for any inconvenience caused

  • Date - 12/09/2011 21:49 - 17/09/2011 23:52
  • Last Updated - 12/09/2011 21:50
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Winton
  • The Winton server is currently undergoing a reboot to apply a patch to the kernel to try and isolate some of the high load usage that has been occurin on the server over recent weeks

    The reboot may take a short while to complete as the server may need to run a file system check once rebooted

  • Date - 11/09/2011 19:29 - 11/09/2011 20:03
  • Last Updated - 11/09/2011 19:29
Server Reboot/Fasck (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Bowen
  • The server is currently running an fsck after a reboot and will be backup shortly

    apologies for any inconvenience caused

     

  • Date - 11/09/2011 17:35 - 11/09/2011 19:30
  • Last Updated - 11/09/2011 17:40
Apache build (EasyApache) (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Airlie
  •  

    Hello All,

     

    We are currently running/updating Apache build (EasyApache) on the server to correct misconfiguration. We will keep you updated with the progress. During this time http will may not respond. Apologize for the inconvenience caused.

     

    Regards,

    Sandy.

    Fluccs.com.au

     

  • Date - 11/09/2011 15:08 - 11/09/2011 15:27
  • Last Updated - 11/09/2011 15:08
The Olgas Server Migration - 10th September 9 (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-TheOlgas
  • As most of you are aware we have had some load issues on the hardware that The Olgas server is running on. This is mainly due to the server starting to age, and increased loads and resource usage by clients.

    In light of this we are going to take a proactive approach to this and will be doing an upgrade and migration of The Olgas server to our High Availability Cloud service in Brisbane.

    This migration will take place this Saturday Night 10th September from 9pm AEST (Brisbane time)

    The new server will be running the latest Cloud Linux Operating System and the latest version of cPanel, ensuring better load controls to prevent any future outages and issues.

    The server configuration will have 8 cpu cores and 8Gb ram as opposed to the current servers 2 cpu cores and 4Gb ram, so there will be a dramatic improvement in performance

    Apache and PHP versions will however remain as they are now with the same configurations to ensure compatibility with clients existing sites.

    Having said that however clients do need to ensure that sites are uptodate with latest versions of scripts to ensure security and compatibility in the future

    Unfortnately this migration will mean a re-assignment of IP addresses for clients websites and a change to the main IP and nameserver of the server.

    The servers main IP will become 118.88.27.60

    The redundant dns service will ensure there is no downtime during the process, however any clients not using our nameservers or those using remote dns services will need to adjust their A records to point to the new server IP 118.88.27.60

    If anyone has any queries or concerns regarding this issue and our approach to this i ask that you please post your queries in this forum discussion at http://community.fluccs.com.au which you can also access by clicking on the Forums link in the Client Area at https://clients.fluccs.com.au

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 10/09/2011 21:00 - 11/09/2011 17:41
  • Last Updated - 10/09/2011 22:45
Routing issues. (Resolved)
  • Priority - Critical
  • Affecting Other - Routing issues.

  • We have experienced 5-10 minutes of downtime because one of the upstream providers had a power loss, our providers promptly identified the problem and have routed around the problem.

    Connectivity has been restored and we don't expect any more outages.

    If we have further details we will let you know.


  • Date - 09/09/2011 17:58 - 10/09/2011 22:45
  • Last Updated - 09/09/2011 18:00
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - SYD-Bondi
  • The Bondi server is currently undergoing a reboot to apply a patch to the kernel to try and isolate some of the high load usage that has been occurin on the server over recent weeks

    The reboot may take a short while to complete as the server may need to run a file system check once rebooted

  • Date - 08/09/2011 19:19 - 09/09/2011 17:59
  • Last Updated - 08/09/2011 19:19
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - MEL-Torquay
  • The Torquay server is currently undergoing a reboot to apply a patch to the kernel to try and isolate some of the high load usage that has been occurin on the server over recent weeks

    The reboot may take a short while to complete as the server may need to run a file system check once rebooted

  • Date - 08/09/2011 18:58 - 08/09/2011 19:18
  • Last Updated - 08/09/2011 19:06
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Bowen
  • The Bowen server is experiencing high loads which is causing the server to lockup

    We are currently rebooting the server to correct the issue

    Apologies for any inconvenience caused

  • Date - 07/09/2011 18:13 - 08/09/2011 15:15
  • Last Updated - 07/09/2011 18:15
Torquay (Resolved)
  • Priority - Critical
  • Affecting Server - MEL-Torquay
  • Hello All,

    We have restarted the server because it was inaccessible. Sever is online now but the server is having CPU load which we are trying to get under control.

     

     

     

  • Date - 02/09/2011 10:35 - 03/09/2011 03:31
  • Last Updated - 02/09/2011 11:25
Brisbane Cloud Connectivity Issues (Resolved)
  • Priority - Critical
  • Affecting System - Brisbane Cloud
  • There is currently an issue affecting connectivity into the brisbane Datacentre whcih is affecting connectivity to the Cloud Service

    We are investigating the issue currently

     

    -------------------

     

    This has been resolved.

  • Date - 01/09/2011 12:03
  • Last Updated - 02/09/2011 06:32
Bondi Server in-accessible (Resolved)
  • Priority - Critical
  • Affecting Server - SYD-Bondi
  • Hello All,

    We are seeing issues with Bondi Server. We are rebooting the server at moment. We will update you on this shortly.

     

    Thank you,

    Andy - Support

    Fluccs Australia

     

    ---

    This has been resolved.

  • Date - 30/08/2011 21:57 - 30/08/2011 22:40
  • Last Updated - 30/08/2011 22:40
Bondi Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - SYD-Bondi
  • Hello All,

     

    We are seeing network issues for this server. We are investigating with it. We will update you shortly.

     

    Thank you,

    Andy - Support

    Fluccs Australia

  • Date - 27/08/2011 10:55 - 27/08/2011 11:13
  • Last Updated - 27/08/2011 10:57
Brisbane Routing Issues. (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • Hello All,

    We are seeing some network routing issues into Brisbane. We have contacted our upstream provider and they are working on it.

    It appears to be issue with the Telstra. In addition we are conducting more tests at the moment.

    We apologize for the inconvenience.

    Regards,
    Sandy.
    Fluccs.com.au

    ------------------------------------------------------

    Hello All,

     

    This has been corrected by our upstream provider. Should anyone having connectivity issues, please log a ticket.

     

    Regards,

    Sandy.

    Fluccs.com.au

  • Date - 24/08/2011 01:29
  • Last Updated - 24/08/2011 02:46
Server Reboot (Resolved)
  • Priority - High
  • Affecting Server - BNE-TheOlgas
  •  

    The server has been put in for a reboot to correct an issue within the operating system and Cpanel that is causing a lot of speed and performance issues on the server, and is also affecting some services

    The server may undergo an fsck as the server reboots so it may be a short while before services are restored

    apologies for any inconvenience caused

     

  • Date - 22/08/2011 19:12 - 23/08/2011 15:24
  • Last Updated - 22/08/2011 19:13
Brisbane routing issues (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Datacentre
  • we are seeing some routing issues for some clients routing into Brisbane

    We have contacted upstream providers in relation to the issue and we believe they are looking into this.

     

    ------------------------------

     

  • Date - 19/08/2011 10:13
  • Last Updated - 20/08/2011 02:34
Brisbane Routing Issues. (Resolved)
  • Priority - Critical
  • Affecting Server - -none-
  •  

    Hello All,

     

    We are seeing some network routing issues into Brisbane. We have contacted our upstream provider and they are working on it. This may affect service inaccessibility. We apologize for the inconvenience.

     

    Regards,

    Sandy.

    Fluccs.com.au

     

    -----------------------

     

    This has been resolved. Thankyou.

     

     

  • Date - 20/08/2011 01:14 - 20/08/2011 02:34
  • Last Updated - 20/08/2011 02:32
Xen1 network Outage (Resolved)
  • Priority - Critical
  • Hello All,

    Currently we have the base node Xen1 under a reboot. It looks like the network issue has caused the machine to stop connecting to the outer network.

    The server should and all the VPS on them should be online shortly after the reboot is performed.

     

    Regards,

    Andy - Support

    Fluccs Australia

  • Date - 18/08/2011 10:29 - 18/08/2011 10:57
  • Last Updated - 18/08/2011 10:36
Hi Loads (Resolved)
  • Priority - High
  • Affecting Server - BNE-Cape York
  • We are aware of some high loads on the Cape York server and are working on the issue currently

  • Date - 16/08/2011 12:15
  • Last Updated - 16/08/2011 12:22
Control interface maintenance (Resolved)
  • Priority - High
  • Affecting Server - BNE-Cloud-Users
  • Hi All,

    We are movig the control server for cloud Control interface to a different rack. The process should last for minimum of 30 minutes and will therefore not be active. However all the servers will remain online.

    Regards,

    Ajay - Support

     

  • Date - 12/08/2011 12:20 - 12/08/2011 15:00
  • Last Updated - 12/08/2011 12:21
Control interface maintenance (Resolved)
  • Priority - High
  • Affecting Server - BNE Cloud
  • Hi All,

    We are movig the control server for cloud Control interface to a different rack. The process should last for minimum of 30 minutes and will therefore not be active. However all the servers will remain online.

    Regards,

    Ajay - Support

  • Date - 12/08/2011 12:14 - 12/08/2011 15:00
  • Last Updated - 12/08/2011 12:19
Brisbane Routing Issues. (Resolved)
  • Priority - Critical
  • Affecting Server - -none-
  •  

    Hello All,

     

    We are seeing some routing issues for some clients into Brisbane. We have contacted upstream providers in relation to the issue and they are looking into this. We will keep you updated.

     

    Thankyou.

    Sandy.

    Fluccs.com.au

    ----------------------

    Hello All,

     

    This has been corrected by upstream provider. We have verified network routing. Should anyone having network issue, please log a ticket.

     

    Thankyou.

    Sandy.

    Fluccs.com.au


     

  • Date - 12/08/2011 02:08
  • Last Updated - 12/08/2011 02:27
Bondi network issue (Resolved)
  • Priority - Critical
  • Affecting Server - SYD-Bondi
  • There are currently network issues affecting almost all connectioins in and out of the Bondi server in Sydney

    The datacentre has been made aware of the issue and they are investigating the issue, however we do not have an ETA on when the issue will be resolved at this point

    As soon as we have more information we will update everyone further via this announcement

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 02/08/2011 20:12
  • Last Updated - 03/08/2011 02:40
Xen 1 Server Outage (Resolved)
  • Priority - Critical
  • There is a network outage currently affecting the Xen 1 VPS platform

    We are working on the issue currently and will update everyone as soon as possible

  • Date - 28/07/2011 18:24 - 01/08/2011 12:18
  • Last Updated - 28/07/2011 18:25
Brisbane Network Routing issue (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Network Routing issue
  • We are aware of a routing issue into the Brisbane network which is affecting some servers on the 115.178.x network

    We are investigating the issue currently and will get this problems resolved as soon as possible

  • Date - 25/07/2011 16:18 - 25/07/2011 00:00
  • Last Updated - 25/07/2011 19:04
Bondi network issue again (Resolved)
  • Priority - Critical
  • Affecting Server - SYD-Bondi
  • Hello All,

     

    We are experiencing some network issues with Bondi server. We are working on this with upstream providers. We apologize for the inconvenience that has caused to you.

     

    I will update you once its completed.

     

    Thank you,

    Andy

  • Date - 21/07/2011 15:07
  • Last Updated - 21/07/2011 15:15
Bondi network issue (Resolved)
  • Priority - Critical
  • Affecting Server - SYD-Bondi
  • Hello All,

    We are currently having issues on bondi server. We are working on it and it will be sorted out as soon as possible.

    Regards,

    Andy - Support

    Fluccs Australia

     

    Issue resolved.

    Sandy.

     

  • Date - 20/07/2011 19:10
  • Last Updated - 20/07/2011 20:20
Brisbane Cloud Outage (Resolved)
  • Priority - Critical
  • Affecting System - Brisbane Cloud
  • An issue has occured within the Windows Operating system on the SAN's which has caused a Windows BSOD (blue screen of death) to occur

    This has detatched the storage from each server and out them into read only mode

    We are applying a hotfix to Windows on the SAN's currently and will reattach the storage ISCI connections to the SAN's shortly and all servers will be rebooted.

    Please refer to the forums at http://community.fluccs.com.au/forumdisplay.php?61-Brisbane-Datacentre for details and updates as this work is undertaken

  • Date - 13/07/2011 08:00
  • Last Updated - 15/07/2011 13:08
Uluru Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Uluru
  • An issue has occured within the Windows Operating system on the SAN's which has caused a Windows BSOD (blue screen of death) to occur

    This has detatched the storage from each server and out them into read only mode

    We are applying a hotfix to Windows on the SAN's currently and will reattach the storage ISCI connections to the SAN's shortly and all servers will be rebooted.

    Please refer to the forums athttp://community.fluccs.com.au/showthread.php?3463-Server-Outage  for details and updates as this work is undertaken

  • Date - 13/07/2011 07:36
  • Last Updated - 15/07/2011 13:08
Uluru server restarted (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Uluru
  • The Uluru server has been restarted and it seems it has gone into read only mode, we are running a file system check on it in order to fix the issue.

  • Date - 13/07/2011 03:03
  • Last Updated - 13/07/2011 05:51
Network Outage (Resolved)
  • Priority - Critical
  • Affecting Server - SYD-Bondi
  • There appears to be a network issue affecting the Bondi server

    We are currently investigating the issue

  • Date - 10/07/2011 11:39
  • Last Updated - 10/07/2011 11:47
Brisbane Cloud Issues (Resolved)
  • Priority - High
  • Affecting System - Brisbane Cloud Issues
  • There is an issue withint the SAN Datastore arrays on the Brisbane network that is causing some issues for some Clients.

    We are currently workign with the SAN Providers to rectify the issue as soon as possible

  • Date - 07/07/2011 17:11
  • Last Updated - 08/07/2011 14:11
Network Outage (Resolved)
  • Priority - Critical
  • UPDATE: Machine is now restarted and the issue resolved.

    We are investigating the cause of the problem and will take appropriate measures to correct the issue

     

    There is a network issue on the Xen1 platform causing issues to machines on the system

    I am currently rebooting all machines to correct the issue

    This process may take up to 20 minutes to complete

    Apologies for any inconvenience caused

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 08/07/2011 13:38
  • Last Updated - 08/07/2011 14:10
Xen 2 reboot (Resolved)
  • Priority - Critical
  •  

    We had to reboot XEN2 because of a network lockup, all the machines should be back up in the next 10-15 minutes.

     

     

  • Date - 06/07/2011 10:15
  • Last Updated - 06/07/2011 10:59
Virtual Machine Reboot (Resolved)
  • Priority - Critical
  • An issue within the network routing on the Xen 1 VPS platform has required a reboot of all machines on the server

    Services will be restored as soon as possible

    Apologies for any inconvenieince caused

  • Date - 05/07/2011 15:06
  • Last Updated - 05/07/2011 15:39
Server Load Issues (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Uluru
  • there are some load issues on the machine that we have been unable to isolate and lock down so we are putting the machine in for a reboot currently

    services will be restored shortly

  • Date - 04/07/2011 17:39 - 04/07/2011 21:22
  • Last Updated - 04/07/2011 17:40
Upstream network Issues - Brisbane Data Cente (Resolved)
  • Priority - Critical
  • Affecting System - Brisbane Data Center
  • We are seeing some intermittent network issues upstream of the Brisbane datacentre

    Our upstream carrieers have been contacted and they are looking into the issue currently

  • Date - 26/06/2011 13:58
  • Last Updated - 26/06/2011 16:29
Xen outage (Resolved)
  • Priority - Critical
  • Update:

    The Xen system as been rebooted and all servers are back online

    We will be runnign some diagnostics to determine

     

    There is a network issue on the Xen 1 server that is causing a network disconnection

    we are investigating the issue currently and will update everyone as soon as possible

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 23/06/2011 21:47
  • Last Updated - 23/06/2011 22:27
Routing issues into Brisbane (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Datacentre
  • We are seeing packet loss on all routes into the Brisbane datacentre networks.

    The issue is with one of our upstream providers and unfortunately there is nothing we can do about this issue other than wait for them to resolve the problem however i have contacted our data providers and advised them of the issue and they in turn are looking into this.

     

    Regards,

    Claudiu Xantopol

    Fluccs Australia

  • Date - 15/06/2011 11:32 - 16/06/2011 18:22
  • Last Updated - 15/06/2011 11:39
Routing Issues into Brisbane (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Datacentre
  • We are seeing major packet loss on all routes into the Brisbane datacentre networks.

    The issue is occuring in Sydney where Telstra and Optus patch together to route thru the Optus network to Brisbane

    Unfortunately there is nothgin we can do about this issue other than wait for them to resolve the problem however i have contacted our data providers and advised them of the issue and they in turn are looking into this

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 14/06/2011 22:46 - 15/06/2011 08:15
  • Last Updated - 14/06/2011 22:48
Uluru Server Outage (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Uluru
  •  

    An outage has occured on the Uluru server overnight due to a redundant power supply failure within the datacentre.

     

    I apologise for the delay in updating everyone, i will be addressing this with the staff that were on overnight as this was unacceptable so i do apologise.

     

    Im still waiting on a complete update as to the exact specifics of what has occurred but so far i can give some information based on what i have been updated with so far.

     

    Last night there was some scheduled maintenance in the datacentre affecting once of the racks where an APC power rail was being moved physically within the rack and re-organised to better utilise the power rail for servers within the rack.

     

    The cloud service and several other servers including our VPS servers all run from within the rack and have dual power supplies, so in the event of a power failure in a server or on the power rail or power feed the secondary power rail and its feed carries on supplying power to the servers and switches so that no downtime is involved if the first power supply setup has issues or is taken offline

     

    Unfortunately what has happened, and we are unsure as to why, the second power rail within this particular rack shorted and blew its fuse, and in doing so took power offline to the entire cloud system when the primary supply was shut off for the maintenance

     

    Claudiu quickly saw what had happened and immediately addressed the power issue and all hardware was back online around 11:30pm

     

    Unfortunately what has happened on the cloud service however is because all power was suddenly lost to the SAN's the Hyper-visors, control servers and switches etc it took some time to correct some log issues on the cloud control server caused by the sudden shutdown. This was corrected and the same is being carried out on the SAS SAN's which store the majority of the live server data for Uluru and other servers on the cloud

     

    These SAN's are over 40Tb in size so unfortunately it is taking some time to get them back up and running

     

    As soon as i have more information i will ensure that everyone is updated further.

     

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 12/06/2011 10:06
  • Last Updated - 12/06/2011 14:25
Brisbane Cloud Outage (Resolved)
  • Priority - Critical
  • Affecting Server - BNE Cloud
  •  

    An outage has occured on the Brisbane Cloud service overnight due to a redundant power supply failure within the datacentre.

     

    I apologise for the delay in updating everyone, i will be addressing this with the staff that were on overnight as this was unacceptable so i do apologise.

     

    Im still waiting on a complete update as to the exact specifics of what has occurred but so far i can give some information based on what i have been updated with so far.

     

    Last night there was some scheduled maintenance in the datacentre affecting once of the racks where an APC power rail was being moved physically within the rack and re-organised to better utilise the power rail for servers within the rack.

     

    The cloud service and several other servers including our VPS servers all run from within the rack and have dual power supplies, so in the event of a power failure in a server or on the power rail or power feed the secondary power rail and its feed carries on supplying power to the servers and switches so that no downtime is involved if the first power supply setup has issues or is taken offline

     

    Unfortunately what has happened, and we are unsure as to why, the second power rail within this particular rack shorted and blew its fuse, and in doing so took power offline to the entire cloud system when the primary supply was shut off for the maintenance

     

    Claudiu quickly saw what had happened and immediately addressed the power issue and all hardware was back online around 11:30pm

     

    Unfortunately what has happened on the cloud service however is because all power was suddenly lost to the SAN's the Hyper-visors, control servers and switches etc it took some time to correct some log issues on the cloud control server caused by the sudden shutdown. This was corrected and the same is being carried out on the SAS SAN's which store the majority of the live server data for Uluru and other servers on the cloud

     

    These SAN's are over 40Tb in size so unfortunately it is taking some time to get them back up and running

     

    As soon as i have more information i will ensure that everyone is updated further.

     

    Regards

    Steve Kemp
    Fluccs Australia

     

  • Date - 12/06/2011 10:42
  • Last Updated - 12/06/2011 14:24
Daintree Load Issues (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Daintree
  • There is again a client who is causing extremely high loads on the server with a rogue process

    we are trying to stabilise the server currently and will have it back under control as soon as possible

    The client will be immediately suspended once we have identified the source and cause

  • Date - 08/06/2011 18:33 - 09/06/2011 09:15
  • Last Updated - 08/06/2011 18:34
Xen 3 Server - Emergency Uluru Migration (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Uluru
  • We have dentified a serious underlying hardware problem on the Xen3 platform that Uluru server is running on.

    In light of this we are going to take a proactive approach to this and will be doing an emergency migration of the Uluru server to our High Availability Cloud service in Brisbane.

    We had planned to move Uluru to the cloud soon as part of our service enahncements but we felt that given the potential for a complete failure on the Xen3 server hardware that this proactive approach will be in everyones best interest.

    The new server will be running the latest Cloud Linux Operating System and the latest version of cPanel

    Unfortnately this migration will mean a re-assignment of IP addresses for clients websites and resellers ns1 nameserver IP's as well.

    The redundant dns service will ensure there is no downtime during the process, however any clients not using our nameservers or those using remote dns services will need to adjust their A records to point to the new server IP's.

    I will provide all clients and resellers details of the new IP's etc as soon as we have completed the preparation of the service.

    We are preparing the new server ready for migration currently and will hopefully have everything ready for transfer in a couple of hours.

    If anyone has any queries or concerns regarding this issue and our approach to this i ask that you please post your queries in the Community Forums at http://community.fluccs.com.au/showthread.php?3434-EMERGENCY-Maintenance-Uluru-Hardware-Migration  which you can also access by clicking on the Forums link in the Client Area at https://clients.fluccs.com.au

    Thankyou for your patience thru this difficult event, and we look forward to providng you an extremely enhanced and vastly more reliable service once this work is completed.

     

  • Date - 01/06/2011 19:34 - 07/06/2011 18:36
  • Last Updated - 01/06/2011 20:06
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Uluru
  • The server has stopped responding correctly to ping so has be put in for a reboot

    Services will be restored shortly

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 31/05/2011 09:08 - 31/05/2011 22:02
  • Last Updated - 31/05/2011 13:21
Xen outage (Resolved)
  • Priority - Critical
  • There appears to be an underlying drive controller issue on the Xen 3 platform

    we are workin on the issue currently and i will update everyone as soon as possible

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 31/05/2011 09:30 - 31/05/2011 22:02
  • Last Updated - 31/05/2011 13:21
Brisbane Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Brisbane Network Outage
  • Overnight there has been a network outage within the Brisbane datacentre which has been caused by an upstream provider having a massive router and network failure

    Unfortunately the issue is out of our hands, however we have been in constant contact with the providers who are working on the issue currently

    At no time has our racks, routers or servers been down during this event just onnectivity into the datacentre is affected

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 25/05/2011 04:59 - 25/05/2011 18:28
  • Last Updated - 25/05/2011 05:10
Sohoaunch Sitebuilder Outage (Resolved)
  • Priority - High
  • Affecting Server - BNE-TheOlgas
  • Unfortunately an issue has arisen that is affecting licences of Soholaunch Sitebuilder on the server due to an issue at Soholaunch

    We are waiting on their staff to correct the issue which will hopefully be later this evening when their staff in the UK come online.

    Until then sites remain active however the sitebuilder is unaccessible.

    Apologies for any inconvenience caused

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 24/05/2011 19:10 - 24/05/2011 23:02
  • Last Updated - 24/05/2011 19:13
SQL 2000 Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Other - SQL 2000 Server Reboot
  • An error within SQL has caused us to reboot the SQL 2000 server

    Services should be restred in a few monutes time

    I apologise for any inconvenience caused

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 18/05/2011 07:32
  • Last Updated - 18/05/2011 07:41
BigPond Mail Issues (Resolved)
  • Priority - Critical
  • Affecting System - BigPond Mail Issues
  • We have been made aware of a problem with clients using Telstra and BigPond as their ISP having problems sending mail from their email programs

    The issue is occuring on the Telstra mailservers and we believe they are aware of the problem.

    If you require assistance with the issue please contact Telstra or Bigpond about the issue

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 12/05/2011 13:30 - 15/05/2011 08:45
  • Last Updated - 12/05/2011 13:32
Daintree Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Daintree
  • The server is not responding correctly to pings so we have put it in for a reboot

    Services will be restored shortly

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 03/05/2011 08:53
  • Last Updated - 03/05/2011 09:23
Server maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Winton
  • We will be performing emergency maintenance on Winton tonight between 8 and 9 Brisbane time.

    The expected downtime should not be more that 15-20 minutes

  • Date - 20/04/2011 00:00 - 27/04/2011 08:32
  • Last Updated - 20/04/2011 15:54
Seattle Datacentre Outage (Resolved)
  • Priority - Critical
  • Affecting System - Seattle Datacentre Outage
  • Servers in the Seattle datacentre were taken offline for a emergency power maintenance by the DC. The power maintenance was required on the rack the server was placed. The DC left us with no warnings on this one.

    We are in contact with them and they have informed us a maintenance window of 1 hour. We will keep you all informed in this post with the server happenings.

    Regards,
    Steve Kemp
    Fluccs - Australia

  • Date - 19/04/2011 14:50 - 27/04/2011 08:32
  • Last Updated - 19/04/2011 14:50
Brisbane Network Issues (Resolved)
  • Priority - Critical
  • Affecting System - Brisbane Network Issues
  • We are aware of a network issue affecting some Managed Dedicated Server clients within the Brisbane Datacentre

    We are workign on the issue and should have the problem resolved shortly

    Regards

    Steve Kemp
    Fluccs Australia

  • Date - 10/04/2011 15:03 - 12/04/2011 07:59
  • Last Updated - 10/04/2011 15:04
Server Outage (Resolved)
  • Priority - Critical
  • An issue with a display adapter driver is causing the Pilbara server to not reboot correctly

    We are investigating the issue currently and will update everyone in the forums at http://forums.webhostsaustralia.com.au/showthread.php?3412-Server-Reboot with details as we can

    Regards

    Steve Kemp
    Web Hosts Australia

  • Date - 05/04/2011 14:07 - 06/04/2011 13:37
  • Last Updated - 05/04/2011 14:08
Server Reboot and FSCK (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-TheOlgas
  • The Olgas server has droppedinto read only mode so we have out it in for a reboot and its currently performin a fsck (File System Check)

    Services will be restored shortly

    We will update everyone via the forums at http://forums.webhostsaustralia.com.au/showthread.php?3411-Server-Reboot

    Regards

    Steve Kemp
    Web Hosts Australia

  • Date - 04/04/2011 17:11 - 05/04/2011 13:39
  • Last Updated - 04/04/2011 17:13
Hardware Issue - Server Outage (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Daintree
  • The Daintree server has again gone offline and we believe this is being caused by a hardware issue so Angus is currently organizing to swap the server over into new hardware

    We had swapped the drives out from the current hardware to a replacement server but it appears the issue may be related directly to the primary hard drive

    Angus is now preparing new drives in a chassis so we will need to do a server to server migration which may take several hours to complete

    As soon as we have more information i will update everyone via the forums at http://forums.webhostsaustralia.com.au/showthread.php?3410-Server-Outage-Migration-to-new-hardware

    Regards

    Steve Kemp
    Web Hosts Australia

  • Date - 03/04/2011 12:54 - 12/04/2011 07:59
  • Last Updated - 03/04/2011 22:25
Server Reboot (Resolved)
  • Priority - Critical
  • The server is currently undergoing a reboot to correct an issue within exim that is locking up the mail service

    Services will be restored shortly

    Apologies for any inconvenience caused

    Regards

    Steve Kemp
    Web Hosts Australia

  • Date - 27/03/2011 09:32 - 29/03/2011 20:37
  • Last Updated - 27/03/2011 09:32
Client Area Fine Tuning (Resolved)
  • Priority - Medium
  • Affecting System - Client Area
  • Welcome to our new Client Area.

    Over the next fewf weeks we will be fine tuning the area and introducing some new features and functionality.

    Please note at this time we are aware of a Stack Overflow error in Internet Explorer browser on some pages, and we are working on resolving that with the developers.

    If you find any errors or issues please let us know by putting in a support ticket at the helpdesk and we can take a look and resolve any problems you may find.

    Regards

    Steve Kemp
    Web Hosts Australia

  • Date - 04/02/2011 15:59 - 06/04/2011 13:37
  • Last Updated - 22/03/2011 16:59
The Olgas - Outage/Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-TheOlgas
  • The Olgas server has stopped responding to ping so i have put the server in for a reboot

    The server has not responded to the reboot correctly so we are investigating further

    Regards

    Steve Kemp
    Web Hosts Australia

  • Date - 03/03/2011 12:49
  • Last Updated - 03/03/2011 14:11
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Winton
  • The server is currently experiencing high loads so has been put in for a reboot

    Services will be restored shortly.

    Apologies for any inconvenience caused

    Regards

    Steve Kemp
    Web Hosts Australia

  • Date - 01/03/2011 09:00 - 03/03/2011 13:13
  • Last Updated - 01/03/2011 09:02
Unscheduled Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Uluru
  • We will be perfoming some emergency unscheduled maintenance on the xen 3 Virtual server platform that Uluru is hosted on tonight between 7pm and 7:30pm Brisbane time

    The outage is required to replace and add some additional ram to ensure the stability of the platform

    I do apologise for the late notification on this issue but we felt this was a serious and urgent requirement.

    The server should only be offline for around 10 minutes while the upgrade is performed

  • Date - 22/02/2011 19:10 - 22/02/2011 20:32
  • Last Updated - 22/02/2011 19:10
Server Outage/Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BNE-Kimberly
  • The server has stopped responding to ping without warning

    Claudiu is in the datacentre currently looking into this and we are currently rebooting the server to correct the issue

    Regards

    Steve Kemp
    Web Hosts Australia

  • Date - 11/02/2011 22:41 - 11/02/2011 22:59
  • Last Updated - 11/02/2011 22:42
Brisbane Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Brisbane Network Maintenance - Friday 11th Feb - 10pm
  • We will be performing some important maintenance on various switches within the Brisbane data center racks tomorrow night Friday 11th February starting at 10pm AEST (Brisbane time)

    There may be a few minutes loss of connectivity to servers progressively over a period of around 30 minutes while this work is carried out.

    The work is an important precursor to some significant service enhancements that we will be announcing very shortly.

    I apologize for the Friday night scheduling but it is important that we have staff available in the data center at this time while the maintenance is carried out and due to scheduling arrangements this is the only suitable time that was available.

    Regards

    Steve Kemp
    Web Hosts Australia

  • Date - 11/02/2011 22:00 - 22/03/2011 16:59
  • Last Updated - 10/02/2011 21:13
Connectivity Issues (Resolved)
  • Priority - Critical
  • Affecting Server - MEL-Torquay
  • There appears to be some connectivity issues on the Torquay server currently

    We are investigating this currently and will update everyone shortly

    Regards

    Steve Kemp
    Web Hosts Australia

  • Date - 08/02/2011 13:35 - 08/02/2011 13:56
  • Last Updated - 08/02/2011 13:36
Brief Network Interruption (Resolved)
  • Priority - Critical
  • Affecting System - Brisbane Datacentre
  • There appears to have been a brief interruption to routing into and out of the Brisbane data centre

    We are unsure as to what the cause of this was but services are now returning to normal. We are investigating this currently

    Regards

    Steve Kemp
    Web Hosts Australia

  • Date - 03/02/2011 19:51 - 04/02/2011 12:21
  • Last Updated - 03/02/2011 19:54
Winton Server Load Issues (Resolved)
  • Priority - High
  • Affecting Server - BNE-Winton
  • There are currently some high apache load issues on the Winton server caused by a site not behaving correctly

    The issue is currently being worked on and loads should return to normal shortly

  • Date - 01/02/2011 11:29 - 01/02/2011 12:13
  • Last Updated - 01/02/2011 11:30

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
birdsville.myownserver.net PHP Info
BNE-Airlie PHP Info
BNE-Barossa PHP Info
BNE-Bowen PHP Info
BNE-Broome PHP Info
BNE-ByronBay PHP Info
BNE-Cape York PHP Info
BNE-Daintree PHP Info
BNE-Flinders PHP Info
BNE-Kimberly PHP Info
BNE-MtIsa PHP Info
BNE-Noosa PHP Info
BNE-Nullabor PHP Info
BNE-TheOlgas PHP Info
BNE-Uluru PHP Info
BNE-Winton PHP Info
Cognitia PHP Info
MEL-Torquay PHP Info
Seahawk PHP Info
SYD-Bondi PHP Info