Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Affecting Other - Melbourne Data Centre Maintenance

• 18/09/2024 22:00 - 24/09/2024 11:45
• Last Updated 18/09/2024 09:53

We will be migrating our Melbourne data centre services from Vocus to the 5GN Datacentre.

Details:
Date: Friday, 20th September 2024
Time: 10:00 PM to 6:00 AM (AEST)
Expected Downtime: 5-6 hours
Affected Clients: All clients hosted in Melbourne

For more updates during this migration, please check our Status Page.

Affecting Other - Cloud Switch

• 09/11/2016 17:00 - 09/11/2016 18:00
• Last Updated 10/09/2018 12:38

On the 9th of November at 5:00PM we will be performing maintenance on the cloud switches as part of the cloud upgrade.
The maintenance window is from 5PM to 6PM, during this time cloud customers might experience 2 instances of increased latency/packet loss that can last up to 10 minutes.
Preparation for cloud upgrade
As we need to add the new infrastructure to the cloud fabric we will need to perform maintenance on the cloud switches. Once done we will finalise the new cloud hardware setup and start testing and benchmarking the new equipment.

We will do our absolute best to perform this maintenance as fast as possible and with the least disruption possible.
We apologise for any inconvenience caused.

Affecting Other - Brisbane DC

• 05/02/2018 13:14 - 17/05/2018 19:32
• Last Updated 05/02/2018 22:05

Hi,

We are currently experiencing intermittent network issues. We are currently investigating this with a view to resolve the issue as soon as possible.

Regards,

The Fluccs Team

Affecting Other - Cloud Routers

• 07/08/2015 19:30 - 14/03/2016 15:59
• Last Updated 05/08/2015 13:34

Hello All,

We would like to advise you of an upcoming maintenance on the Cloud routers on Friday the 7th August 2015. 


Commencement: 8:00 PM AEST Friday the 07th August 2015
Estimated Completion: 00:00 AM AEST Saturday the 08th August 2015
Duration: 4 Hours
Reason for maintainance : Network maintenance
Expected Impact: 2-3 short periods of downtime (5-10 minutes each)

Note that only cloud customers will be affected by this maintenance.

If you have any questions please log in to your client area at https://clients.fluccs.com.au and open a support ticket.

Regards,
The Fluccs Team

Affecting System - Heartbleed Bug

• 11/04/2014 12:32 - 15/05/2014 11:59
• Last Updated 11/04/2014 12:37

Hello All,

There has been a lot of media attention over the Heartbleed Bug that had over 60% of websites worldwide vulnerable to secure SSL traffic interception.


http://www.thedeepergraphicwebdesign...-website-today


The vulnerability was discovered on Tuesday (Australian time) by Google, and the majority of software vendors had an update out shortly after.


As soon as the updates were available for Centos and CloudLinux Fluccs immediately updated all managed and shared web hosting servers with the latest version of OpenSSL. These servers are now fully protected against this threat


We recommend that unmanaged linux server customers check their servers to ensure they have the latest version of OpenSSL if you require assistance Fluccs can assist you in securing your server. To ask for assistance please open a ticket from your client area at https://clients.fluccs.com.au/clientarea.php

Regards
Sandy
Fluccs - Australia's Online Solution

• 08/11/2013 01:00 - 15/10/2014 16:54
• Last Updated 04/11/2013 13:02

When and Where is This Maintenance:

Winton Server Maintenance [8/11/2013]
Date: Thursday, November 8, 2013
Start Time: 1am AEST (Brisbane Time)
End Time: 3am AEST (Brisbane Time)
Services affected: Winton cPanel Server
Location: Brisbane Datacentre
Duration: 2 hours

What Work is Being Performed:
We will be conducting an upgrade and reconfiguration to the primary disk drive of the Winton cPanel server

Why This Work is Being Performed:
Due to an increase in required primary disk space requirements on the server we are resizing the primary disk from 100Gb to 150Gb

How will this impact my services? 
During the maintenance window of 2 hours the webservices, cpanel and email services will be offline.

How can I monitor progress of the maintenance to ensure my services have been fully restored? 
Throughout the progress of this maintenance, we will post updates to the Server Announcements forum at http://www.fluccscommunity.com.au/showthread.php?4037-Winton-Server-Maintenance-Friday-8th-November-1am-AEST Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=97 if they have not already done so in order to monitor the progress of the work.

Regards

Steve Kemp
Fluccs Australia

• 07/11/2013 23:00 - 15/10/2014 16:54
• Last Updated 04/11/2013 13:00

When and Where is This Maintenance:

Mt Isa Server Maintenance [7/11/2013]
Date: Thursday, November 7, 2013
Start Time: 11pm AEST (Brisbane Time)
End Time: 1am AEST (Brisbane Time)
Services affected: Mt Isa cPanel Server
Location: Brisbane Datacentre
Duration: 2 hours

What Work is Being Performed:
We will be conducting an upgrade and reconfiguration to the primary disk drive of the Mt Isa cPanel server

Why This Work is Being Performed:
Due to an increase in required primary disk space requirements on the server we are resizing the primary disk from 100Gb to 150Gb

How will this impact my services? 
During the maintenance window of 2 hours the webservices, cpanel and email services will be offline.

How can I monitor progress of the maintenance to ensure my services have been fully restored? 
Throughout the progress of this maintenance, we will post updates to the Server Announcements forum at http://www.fluccscommunity.com.au/showthread.php?4036-Mt-Isa-Server-Maintenance-Thursday-7th-November-11pm-AEST Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=92 if they have not already done so in order to monitor the progress of the work.

Regards

Steve Kemp
Fluccs Australia

• 07/11/2013 01:00 - 15/10/2014 16:54
• Last Updated 04/11/2013 12:50

When and Where is This Maintenance:

Noosa Server Maintenance [7/11/2013]
Date: Thursday, November 7, 2013
Start Time: 1am AEST (Brisbane Time)
End Time: 3am AEST (Brisbane Time)
Services affected: Noosa cPanel Server
Location: Brisbane Datacentre
Duration: 2 hours

What Work is Being Performed:
We will be conducting an upgrade and reconfiguration to the primary disk drive of the Noosa cPanel server

Why This Work is Being Performed:
Due to an increase in required primary disk space requirements on the server we are resizing the primary disk from 100Gb to 150Gb

How will this impact my services? 
During the maintenance window of 2 hours the webservices, cpanel and email services will be offline.

How can I monitor progress of the maintenance to ensure my services have been fully restored? 
Throughout the progress of this maintenance, we will post updates to the Server Announcements forum at http://www.fluccscommunity.com.au/showthread.php?4035-Noosa-Server-Maintenance-Thursday-7th-November-1am-AEST Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=54 if they have not already done so in order to monitor the progress of the work.

Regards

Steve Kemp
Fluccs Australia

• 06/11/2013 23:00 - 15/10/2014 16:53
• Last Updated 04/11/2013 12:41

When and Where is This Maintenance:

Fluccs Elastic Cloud Maintenance [6/11/2013]
Date: Wednesday, November 6, 2013
Start Time: 11pm AEST (Brisbane Time)
End Time: 1am AEST (Brisbane Time)
Services affected: Daintree cPanel Server
Location: Brisbane Datacentre
Duration: 2 hours

What Work is Being Performed:
We will be conducting an upgrade and reconfiguration to the primary disk drive of the Daintree cPanel server

Why This Work is Being Performed:
Due to an increase in required primary disk space requirements on the server we are resizing the primary disk from 100Gb to 150Gb

How will this impact my services? 
During the maintenance window of 2 hours the webservices, cpanel and email services will be offline.

How can I monitor progress of the maintenance to ensure my services have been fully restored? 
Throughout the progress of this maintenance, we will post updates to the Server Announcements forum at http://www.fluccscommunity.com.au/showthread.php?4034-Daintree-Server-Maintenance-Wednesday-6th-November-11pm-AEST Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=25 if they have not already done so in order to monitor the progress of the work.

Regards

Steve Kemp
Fluccs Australia

Affecting Other - Brisbane Data Center

• 02/10/2013 23:00 - 04/11/2013 12:42
• Last Updated 26/09/2013 11:34

Dear Customers,

Fluccs Australia wishes to advise of the following maintenance to be conducted by the Data Center. These works are anticipated to have an effect on the normal operations of the facility.

Maintenance Date: Wednesday 2nd October 2013
Window Start: Wednesday 2300 EST
Window Finish: Thursday 0400 EST
Maintenance Type: Capacity upgrades and maintenance

The Data Center is performing capacity upgrades and maintenance on core devices in our Brisbane Data Center. This work is meant to increase the throughput capacity of the entire Data Center.

This maintenance is service impacting and during this window services will have several 10 minute outages.

During this time the appropriate engineers will be onsite managing and monitoring all aspects of this test.

If you have any further queries, please open a support ticket by logging in to https://clients.fluccs.com.au

You can follow the progress by checking the forum post below:

http://www.fluccscommunity.com.au/showthread.php?4014-Data-Center-maintenance-Capacity-upgrade&p=11291#post11291

• 08/09/2013 14:08 - 08/09/2013 15:43
• Last Updated 08/09/2013 14:09

Hello All,

I have found that the network on Daintree server is not responding. I am currently investigating this with our developers and will keep posted updates at 

http://www.fluccscommunity.com.au/showthread.php?4003-Network-connection-issues&p=11266

I apologize for the inconvenience caused.

Regards


Sandy
Fluccs - Australia's Online Solution

• 13/07/2013 12:14 - 15/08/2013 10:33
• Last Updated 13/07/2013 12:56

Hello All,

As a routine maintenance, I have applied Windows updates on the server. However the server will need to be rebooted and hence I have scheduled the server reboot at 14th of July 2013 02.00 AM Brisbane time.

Regards


Sandy
Fluccs - Australia's Online Solution

• 17/06/2013 23:26 - 15/08/2013 10:33
• Last Updated 17/06/2013 23:27

the Xen interface on the server is not responding to commands so we are forced to put the server in for a hard reboot

This in turn will mean all machines will shut down and reboot

Due to this reboot clients machines may require a check disk or file system check on restart before they become operational

Affecting System - Brisbane Network

• 22/06/2013 13:00 - 16/06/2013 13:09
• Last Updated 12/06/2013 14:49

Dear Customers,

Fluccs Australia wishes to advise of the following maintenance to be conducted at the Data Center. These works are not anticipated to have any effect on the normal operations of the facility.

Maintenance Date: Saturday 22nd June 2013
Window Start: 1300 EST
Window Finish: 1700 EST
Maintenance Type: UPS/Generator/ATS Preventative maintenance and load test

This maintenance will include a simulated power failure to ensure the correct automated operations occur. During this time mains power will be manually interrupted to the site to ensure automated start of the Generators and successful automated transfer to the generators and the reverse. While the transfer test takes place, load will be supplied by UPSs.
During this window there will be some reduced redundancy. These works are not anticipated to have any effect to any service that we deliver to you.
During this time the appropriate engineers will be onsite managing and monitoring all aspects of this test. Should any issues occur mains will be immediately reinstated.
Please note that this work has been classed as a Hazard only, with no impact to customers services expected.

If you have any further queries, please open a support ticket by logging in to https://clients.fluccs.com.au

We will update this thread once the maintenance has commenced and as soon as it will finish.

Affecting Other - Brisbane Datacentre Maintenance

• 09/05/2013 20:00 - 18/05/2013 21:52
• Last Updated 08/05/2013 13:51

• 30/04/2013 18:16 - 30/04/2013 18:31
• Last Updated 30/04/2013 18:32

There is currently a network outage into the Sydney Data Centre

• 28/04/2013 04:00 - 08/05/2013 13:57
• Last Updated 24/04/2013 20:38

Affecting System - SQL 2008 Server

• 20/04/2013 21:00 - 08/05/2013 13:57
• Last Updated 17/04/2013 15:17

• 11/04/2013 21:45 - 16/04/2013 12:26
• Last Updated 11/04/2013 21:45

• 04/04/2013 16:20 - 11/04/2013 21:44
• Last Updated 04/04/2013 16:21

• 11/03/2013 11:38 - 26/03/2013 19:35
• Last Updated 11/03/2013 11:38

An issue within the file system on the server is preventing the backup drive from being mounted correctly

a reboot is currently being carried out to correct this issue to ensure the backup drive is accessible'

the server will be back online in a few minutes

Apologies for any inconvenience caused

• 20/02/2013 19:00 - 21/02/2013 11:24
• Last Updated 20/02/2013 19:16

• 19/02/2013 14:05 - 19/02/2013 15:01
• Last Updated 19/02/2013 14:06

• 26/01/2013 10:45 - 17/02/2013 13:32
• Last Updated 26/01/2013 10:38

Just a quick reminder that Xen5 is currently being upgraded.

• 19/12/2012 15:24 - 23/12/2012 16:47
• Last Updated 19/12/2012 15:26

The Xen 2 server is currently experiencing performance issues that are affecting clients machines on the hardware

• 11/10/2012 23:00 - 12/10/2012 02:53
• Last Updated 11/10/2012 23:12

As announced via email the Uluru server is currently being migrated to our new Dell Equallogic SAN storage system and will be offline for the next 4 to 6 hours while this migration takes place.

• 09/09/2012 11:36 - 09/09/2012 12:19
• Last Updated 09/09/2012 11:37

There is an issue currently on the Xen2 Machine affecting clients with machines on this server

We are currently investigating the issue and will update further once we have more information

• 20/08/2012 10:09 - 03/09/2012 13:42
• Last Updated 21/08/2012 12:35

The Bondi server will be undergoing a ram upgrade to deal with the load issues that we have seen over the past weeks on the server.

Unfortunately due to data centre scheduling we need to schedule this for 8:45am tomorrow morning - Wednesday 22nd August

The process should only take 10 to 15 minutes to complete, and we will update the forums at http://www.fluccscommunity.com.au/showthread.php?3812-Ram-Upgrade-8-45am-Wednesday-22nd-August while this work is being carried out.

I apologise for the lack of notice and timing of the upgrade, however you should notice a dramatic improvement to performance of the server once the upgrade is complete.

Regards

Steve Kemp
Fluccs Australia

Affecting Server - BNE-Cloud-Users

• 21/08/2012 12:28 - 03/09/2012 13:42
• Last Updated 21/08/2012 12:30

We will be performing some maintenance on the Fluccs Elastic Service on Wednesday 22 Aug 2012 starting at 2pm

We will be performing maintenance on the cloud control server, more specifically we will be adding a network interface so that we in the event of ddos attacks or other routing issues we have Out Of Bounds access to the cloud control interface.

During this maintenance there will be no downtime involved for the cloud servers but the control area will be inaccessible.

We estimate that the maintenance will take between 30 and 60 minutes but we have allocated a 2 hour window (2PM-4PM) for this.

If anyone has any queries or concerns about this maintenance please open a ticket in the Client Area and we will be happy to assist

Affecting Server - -none-

• 24/07/2012 06:41 - 26/07/2012 14:49
• Last Updated 24/07/2012 06:45

Hello All,

We are noticing routing issues over Melbourne, Sorento and Torquay servers are affected because of this. We have opened a post for this on our forum and request to follow it for further updates:

http://www.fluccscommunity.com.au/showthread.php?3795-Melbourne-Routing-Issue

Regards

Sandy

Fluccs - Australia's Online Solution

• 19/07/2012 05:44
• Last Updated 19/07/2012 06:10

Hi All,

We are seeing some intermittent packet loss at our seattle network. As such we are investigating it further.

Thank you,

Andy - Support

Fluucs Australia

====

Hi All,

There was disruption to both public and private network in SEATTLE. However, network connectivity has been restored as facilities provider has corrected the trouble.

Thank you,

Andy - Support

Fluucs Australia

Affecting Other - Brisbane Cloud Network

• 22/06/2012 16:43 - 16/09/2012 18:33
• Last Updated 22/06/2012 16:45

When and Where is This Maintenance:

Fluccs Elastic Cloud Maintenance [22/06/2012]
Date: Friday, June 22, 2012
Start Time: 18:00 AEST (Brisbane Time)
End Time: 20:00 AEST (Brisbane Time)
Services affected: Fluccs Elastic Cloud Service
Location: Brisbane Datacentre
Duration: 2 hours

What Work is Being Performed:
We will be conducting an upgrade and reconfiguration to the cloud's existing Dell Switches as part of the preparation for connecting the new Dell SAN's

Why This Work is Being Performed:
As part of the installation process for the new SANS and switches we need to make some corrections and reconfigurations to our existing Dell switches before we can connect the new SAN infrastructure to the cloud.

How will this impact my services?
As our switches are configured in a redundant manner this should cause no interference to services, however as we are correcting some issues within the current configuration there is the potential for brief packet loss while the adjustments are made.

This maintenance will be peformed in the Data Cente by Network Engineers and Angus will be on hand as well so that in the event of any probelms he is ideally placed to resolve any issues that may arise.

I apologse for the late notice on this but we are doign whatever we can to expedite the integration of the new Infrastructure.

How can I monitor progress of the maintenance to ensure my services have been fully restored?
Throughout the progress of this maintenance, we will post updates to the Fluccs Elastic Announcements forum at http://www.fluccscommunity.com.au/forumdisplay.php?109-Fluccs-Elastic-Announcements-and-Discussion Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=109 if they have not already done so in order to monitor the progress of the work.

Regards

Steve Kemp
Fluccs Australia

Affecting Server - -none-

• 06/06/2012 18:01 - 22/06/2012 16:46
• Last Updated 06/06/2012 18:02

Hello,

We are having issues with the SAN currently. We are on top of this issue. We will update you further with the status.

Affecting Other - Brisbane Cloud Network

• 30/05/2012 17:35 - 22/07/2012 15:42
• Last Updated 30/05/2012 17:36

When and Where is This Maintenance:

Fluccs Elastic Cloud Maintenance [30/05/2012]
Date: Wednesday, May 30, 2011
Start Time: 20:00 AEST (Brisbane Time)
End Time: 21:00 AEST (Brisbane Time)
Services affected: Fluccs Elastic Cloud Service
Location: Brisbane Datacentre
Duration: 1 hour

What Work is Being Performed:
We will be conducting an upgrade to the cloud's existing Dell Switches as part of the preparation for connecting the new Dell SAN's

Why This Work is Being Performed:
As part of the installation process for the new SANS and switches Dell have requested that we upgrade the firmware on our existing Dell switches before they progress.

How will this impact my services?
As our switcehes are configured in a redundant manner this should cause no interference to service but we wish to alert you anyway

This maintenance will be peformed in the Data Cente by Claudiu so that in the event of any probelms he is ideally placed to resolve any issues that may arise.

I apologse for the late notice on this but we are doign whatever we can to accommodate the Dell technicians

How can I monitor progress of the maintenance to ensure my services have been fully restored?
Throughout the progress of this maintenance, we will post updates to the Fluccs Elastic Announcements forum at http://www.fluccscommunity.com.au/forumdisplay.php?109-Fluccs-Elastic-Announcements-and-Discussion Customers are encouraged to refresh the forums page regularly and should subscribe to the forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=109 if they have not already done so in order to monitor the progress of the work.

Regards

Steve Kemp
Fluccs Australia

Affecting Server - -none-

• 27/05/2012 09:13 - 27/05/2012 12:48
• Last Updated 27/05/2012 09:16

We are currently seeing some routing issues into the Brisbane Datacenter. We are currently trying to identify where the issue is we will keep you updated in

http://www.fluccscommunity.com.au/showthread.php?3732-Routing-issues-to-the-Brisbane-Datacenter

• 19/05/2012 10:30 - 30/05/2012 17:29
• Last Updated 17/05/2012 00:42

This Saturday 19th May there will be some maintenance carried out in the Data Centre that will affect the Xen 3 Virtual server, and all clients hosted on this server.

This maintenance work requires the physical movement of the Xen 3 server to a new rack location and will require us to shut down your server to do this.

While the move itself should only take a few minutes to complete we are allowing a time frame of 60 minutes starting at around 10:30am Brisbane time

During this time period your server will be shutdown moved and then rebooted and checked to ensure its back online.

This support ticket we have opened will be updated with the status of the maintenance when it begins and once the process has been completed.

If anyone has any queries please let us know

• 24/04/2012 13:38 - 17/05/2012 00:42
• Last Updated 24/04/2012 18:08

We have identified an issue on the cloud services SAN hardware array's ISCI connector which we believe has been causing the data issues that ave been causing issues for some clients in the past 24 hours

As such we are performing some emergency maintenance tonight at 8pm AEST (Brisbane Time) to correct this issue

We are confident once this is done the read/write issues we have seen should be corrected

In order to do this however all servers need to be shut down prior to 8pm and we will start this process at 7pm so machines will start to go offline from that point onwards.

Once the replacement of the device is done the service will be brought back online and tested, which we believe should take no more than 30 minutes to complete

At that time when we are satisified the error has been corrected we will commence the process of bring servers back online, which again will take around an hour to do so.

Naturally some machines will again go into read only mode and will require a file system check at this point, and this can take quite some time depending on the machine and the amount of files, size od the disks etc to complete.

We will however monitor all machines actively and check o ensure they are booting correctly at this time.

If anyone has any queries please post them in this forum discussion at http://www.fluccscommunity.com.au/showthread.php?3698-Brisbane-Cloud-Emergency-Maintenance-8pm-Tonight-24-4-2012 and we will respond and update as we are able to, during this very busy period.

Regards

Steve Kemp
Fluccs Australia

• 24/04/2012 18:07 - 17/05/2012 00:42
• Last Updated 24/04/2012 18:07

We have identified an issue on the cloud services SAN hardware array's ISCI connector which we believe has been causing the data issues that ave been causing issues for some clients in the past 24 hours

As such we are performing some emergency maintenance tonight at 8pm AEST (Brisbane Time) to correct this issue

We are confident once this is done the read/write issues we have seen should be corrected

In order to do this however all servers need to be shut down prior to 8pm and we will start this process at 7pm so machines will start to go offline from that point onwards.

Once the replacement of the device is done the service will be brought back online and tested, which we believe should take no more than 30 minutes to complete

At that time when we are satisified the error has been corrected we will commence the process of bring servers back online, which again will take around an hour to do so.

Naturally some machines will again go into read only mode and will require a file system check at this point, and this can take quite some time depending on the machine and the amount of files, size od the disks etc to complete.

We will however monitor all machines actively and check o ensure they are booting correctly at this time.

If anyone has any queries please post them in this forum discussion at http://www.fluccscommunity.com.au/showthread.php?3698-Brisbane-Cloud-Emergency-Maintenance-8pm-Tonight-24-4-2012 and we will respond and update as we are able to, during this very busy period.

Regards

Steve Kemp
Fluccs Australia

• 24/04/2012 18:06 - 17/05/2012 00:42
• Last Updated 24/04/2012 18:07

We have identified an issue on the cloud services SAN hardware array's ISCI connector which we believe has been causing the data issues that ave been causing issues for some clients in the past 24 hours

As such we are performing some emergency maintenance tonight at 8pm AEST (Brisbane Time) to correct this issue

We are confident once this is done the read/write issues we have seen should be corrected

In order to do this however all servers need to be shut down prior to 8pm and we will start this process at 7pm so machines will start to go offline from that point onwards.

Once the replacement of the device is done the service will be brought back online and tested, which we believe should take no more than 30 minutes to complete

At that time when we are satisified the error has been corrected we will commence the process of bring servers back online, which again will take around an hour to do so.

Naturally some machines will again go into read only mode and will require a file system check at this point, and this can take quite some time depending on the machine and the amount of files, size od the disks etc to complete.

We will however monitor all machines actively and check o ensure they are booting correctly at this time.

If anyone has any queries please post them in this forum discussion at http://www.fluccscommunity.com.au/showthread.php?3698-Brisbane-Cloud-Emergency-Maintenance-8pm-Tonight-24-4-2012 and we will respond and update as we are able to, during this very busy period.

Regards

Steve Kemp
Fluccs Australia

Affecting Other - Brisbane Cloud Network

• 24/04/2012 18:03 - 17/05/2012 00:42
• Last Updated 24/04/2012 18:04

We have identified an issue on the cloud services SAN hardware array's ISCI connector which we believe has been causing the data issues that ave been causing issues for some clients in the past 24 hours

As such we are performing some emergency maintenance tonight at 8pm AEST (Brisbane Time) to correct this issue

We are confident once this is done the read/write issues we have seen should be corrected

In order to do this however all servers need to be shut down prior to 8pm and we will start this process at 7pm so machines will start to go offline from that point onwards.

Once the replacement of the device is done the service will be brought back online and tested, which we believe should take no more than 30 minutes to complete

At that time when we are satisified the error has been corrected we will commence the process of bring servers back online, which again will take around an hour to do so.

Naturally some machines will again go into read only mode and will require a file system check at this point, and this can take quite some time depending on the machine and the amount of files, size od the disks etc to complete.

We will however monitor all machines actively and check o ensure they are booting correctly at this time.

If anyone has any queries please post them in this forum discussion at http://www.fluccscommunity.com.au/showthread.php?3698-Brisbane-Cloud-Emergency-Maintenance-8pm-Tonight-24-4-2012 and we will respond and update as we are able to, during this very busy period.

Regards

Steve Kemp
Fluccs Australia

Affecting Other - Brisbane Cloud Networkl

• 19/04/2012 15:48 - 23/04/2012 13:38
• Last Updated 19/04/2012 15:49

Tonight at 9pm AEST (Brisbane Time) we will be performing a switch over on the routing back to the primary network connections, via the secondary Cloud Network Router

This will allow us to facilitate some maintenance tests and debugging on the primary router while ensuring that full network connectivity is kept in place.

The work involved will take around 15 minutes to perform

During this period there may be some connectivity issues for some clients while upstream providers pick up the new BGP sessions and routing changes. This generally only takes a few minutes but we are allowing up to 15 minutes for this to occur incase there are any delays.

Once the change is made full connectivity should be restored

Tomorrow night (Friday night) at 9pm AEST again we will then schedule to revert back to the primary network and router once the testing and any corrections or replacements have been carried out on the network to correct any issues we find after the switch over tonight

Regards

Steve Kemp
Fluccs Australia

• 18/04/2012 14:54 - 19/04/2012 15:47
• Last Updated 18/04/2012 14:55

As we continue to troubleshoot the problem that has been causing reduced speeds on our Cloud today we are to transition from our Primary to our Backup network

The reason for this is to either identify or eliminate our Primary upstream connection as the cause of the problem

This will involve a short period or network interruption as ISPs identify there is now a new path for them to follow to the Cloud

The length of this lag in connectivity will vary from ISP to ISP but experience tells us it will be between 5 and 15 minutes

We will be performing the switchover at 3:15pm Brisbane time

If you have any queries please post them in the forums at http://www.fluccscommunity.com.au/showthread.php?3690-Brisbane-connectivity-issues&p=10083.

Regards

Steve Kemp
Fluccs Australia

• 07/03/2012 00:00 - 08/03/2012 18:49
• Last Updated 06/03/2012 16:39

Affecting Other - Brisbane Datacentre Outage Overnight

• 05/03/2012 02:29 - 08/03/2012 18:49
• Last Updated 05/03/2012 04:33

There was a DDOS attack against one of our upstream providers overnight which caused network connectivity issues for most users between the hours of 2:30am and 4:30am Brisbane time.

Details on the outage were posted at http://www.fluccscommunity.com.au/showthread.php?3635-Brisbane-Data-Centre-Connectivity-Issue

It appears a security vulnerability in a hosting control system that we do not use ourselves was the cause of the issue however we are waiting for a full report from the provider in the morning.

At no time was there any security issue within our own networks

Details on the event will be updated in the discussion on the Forums at http://www.fluccscommunity.com.au/showthread.php?3635-Brisbane-Data-Centre-Connectivity-Issue

Regards

Steve Kemp
Fluccs Australia

Affecting Other - Melbourne Data Centre issues

• 30/01/2012 08:45
• Last Updated 30/01/2012 13:31

There appears to be some routing issues into the Melbourne Data Centre currently and we are investigating the issue

We will update all clients with more information at http://www.fluccscommunity.com.au/showthread.php?3603-Melbourne-Routing-Issues as we have more information

Regards

Steve Kemp
Fluccs Australia

Affecting Other - Brisbane Cloud

• 06/01/2012 02:18 - 06/01/2012 10:42
• Last Updated 06/01/2012 02:19

Hello All,

We are seeing routing issues for the cloud servers at Brisbane.We are in touch with the upstream providers and discussing the matter with them.

We will keep you updated once we have any further information from them. Meanwhile, your patience is highly appreciated.

- Andy

Affecting System - Brisbane Network

• 23/12/2011 23:00 - 23/12/2011 23:30
• Last Updated 23/12/2011 23:51

Affecting System - Fluccs Elastic Cloud

• 22/12/2011 23:00 - 23/12/2011 01:00
• Last Updated 23/12/2011 23:50

Affecting System - Fluccs Elastic Cloud

• 08/12/2011 18:00 - 08/12/2011 21:00
• Last Updated 19/12/2011 09:20

When and Where is This Maintenance:


Fluccs Elastic Cloud Maintenance [08/12/2011]
Date: Thursday, December 8, 2011
Start Time: 18:00 AEDT (Brisbane Time)
End Time: 21:00 AEDT (Brisbane Time)
Services affected: Fluccs Elastic Cloud Service
Location: Brisbane Datacentre
Duration: 3 hours
Expected Downtime - None


What Work is Being Performed:
Updating the routers' operating systems and tweaking their settings in order to improve routing performance on the Fluccs Elastic Cloud Network


Why This Work is Being Performed:
This work forms part of the regular software/operating system upgrades for our Routers. While performing these upgrades we are also taking the opportunity to tweak someof the settings with a view to increasing throughput speeds


How will this impact my services?
As we have a redundant router set-up no downtime should be experienced. However, when switching between the routers there might be a short period (30 - 60 seconds) of slow traffic speed or, worst case scenario, 1-2 minutes lack of connectivity to the external network while the routing tables update. Clients may also see latency and/or packet loss as routes are adjusted during the process.

The cloud itself will not be affected in any way during this maintenance

How can I monitor progress of the maintenance to ensure my services have been fully restored?
Throughout the progress of this maintenance, we will post updates to the Fluccs Elastic Announcements forum at http://www.fluccscommunity.com.au/showthread.php?3571-Cloud-Router-upgrades Customers are encouraged to refresh the forums page regularly and should subscribe to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/su...scription&f=61 if they have not already done so in order to monitor the progress of the work.

• 12/12/2011 00:19
• Last Updated 12/12/2011 00:24

the server is currently undergoing a reboot to correct an issue in the / partition and to apply a new kernel to address a potential security issue

services will be restored shortly

apologies for any inconvenience caused

• 11/12/2011 19:32
• Last Updated 11/12/2011 19:41

The server is not responding correctly on all services so we have oput the server in for a reboot.

Services will be restored shortly

Apologies for any inconvenience caused

• 11/12/2011 19:27 - 11/12/2011 19:33
• Last Updated 11/12/2011 19:28

Affecting Server - -none-

• 10/12/2011 13:26
• Last Updated 10/12/2011 14:16

Affecting Other - US servers

• 08/12/2011 13:33 - 11/12/2011 19:33
• Last Updated 08/12/2011 13:34

Hi,

It seems there are some routing issues into the datacenter in the US, we have contacted the datacenter there and we are working with their engineers to resolve this matter.

We will update everyone as soon as we have news.

• 27/11/2011 16:41
• Last Updated 28/11/2011 14:43

• 28/11/2011 13:38 - 28/11/2011 14:43
• Last Updated 28/11/2011 13:39

The Alice server appears to not be responding to ping correctly so we have put it in for a reboot

Services will be restored shortly

Apologies for any inconvenience caused

• 27/11/2011 12:57 - 27/11/2011 13:10
• Last Updated 27/11/2011 12:57

The server is undergoing a reboot as services are not responding correctly to ping due to a high load process on the server

Services will be restored shortly

• 24/11/2011 12:38 - 27/11/2011 10:20
• Last Updated 24/11/2011 12:38

• 24/11/2011 12:23 - 24/11/2011 12:31
• Last Updated 24/11/2011 12:23

The Torquay server will be undergoing a quick reboot to correct an issue with the kernel that may be related to the load issues that were occurring this morning

Apologies for any inconvenience caused

Affecting System - Fluccs Elastic Cloud

• 26/11/2011 11:00 - 27/11/2011 10:20
• Last Updated 20/11/2011 14:51

When and Where is This Maintenance:

Fluccs Elastic Cloud Maintenance [26/11/2011]
Date: Saturday, November 26, 2011
Start Time: 11:00 AEDT (Brisbane Time)
End Time: 15:00 AEDT (Brisbane Time)
Services affected: Fluccs Elastic Cloud Service
Location: Brisbane Datacentre
Duration: 4 hours

What Work is Being Performed:
Implementation of IPv6 support on the Fluccs Elastic Cloud Network.

Why This Work is Being Performed:
As most people already knows the IPv4 IP Address pool is almost exhausted and providers are currently implementing the new IPv6 IP Address system. We are adding IPv6 support to the cloud service in preparation for the impending exhaustion of IPv4 and to offer IPv6 to clients who may already wish to utilise the new service.

How will this impact my services?
In order to implement IPv6 support all routers, switches and servers within the Fluccs Elastic Cloud Network will require a reboot which will cause brief interruptions to service. Clients may also see latency and/or packet loss as routes are adjusted during the process. We have scheduled this work to occur at the same time as previously announced Maintenance within the Data Centre is being carried out, as reported at http://www.fluccscommunity.com.au/showthread.php?3559-Brisbane-Network-Maintenance-Sat-26-11-2011 to lessen the impact of disruption to clients.

How can I monitor progress of the maintenance to ensure my services have been fully restored?
Throughout the progress of this maintenance, we will post updates to the Fluccs Elastic Announcements forum at http://www.fluccscommunity.com.au/showthread.php?3558-Maintenance-to-start-implementing-IPv6 Customers are encouraged to refresh the forums page regularly and should subscribe to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=61 if they have not already done so in order to monitor the progress of the work.

Regards

Steve Kemp
Fluccs Australia

Affecting System - Brisbane Network

• 26/11/2011 10:00 - 27/11/2011 10:20
• Last Updated 20/11/2011 10:23

When and Where is This Maintenance:

Brisbane Datacentre Network Maintenance [26/11/2011]
Date: Saturday, November 26, 2011
Start Time: 10:00 AEDT (Brisbane Time)
End Time: 15:00 AEDT (Brisbane Time)
Services affected: All Brisbane Shared, VPS, Dedicated, Fluccs Elastic Cloud Service and the Fluccs Client Area and website.
Location: Brisbane Datacentre
Duration: 5 hours

What Work is Being Performed:
We will be conducting a series of tests to make sure that the automatic network failover in case of hardware failure and the failover between upstream ISPs is working correctly.

Why This Work is Being Performed:
This work is required to support continued growth within the network and to improve network performance and uptime.

How will this impact my services?
We expect to only see brief interruptions to service during this maintenance, however customers may experience higher latency and/or packet loss while routes re converge each time a test is performed. Customers may also see latency and/or packet loss as routes are adjusted during the tests and process.

How can I monitor progress of the maintenance to ensure my services have been fully restored?
Throughout the progress of this maintenance, we will post updates to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/showthread.php?3559-Failover-network-testing-maintenance Customers are encouraged to refresh the forums page regularly and should subscribe to the Brisbane Network Announcements forum at http://www.fluccscommunity.com.au/subscription.php?do=addsubscription&f=61 if they have not already done so in order to monitor the progress of the work.

Regards

Steve Kemp
Fluccs Australia

• 17/11/2011 18:11 - 17/11/2011 19:45
• Last Updated 17/11/2011 18:14

We have just been informed that the Data Centre in Seattle is performing some emergency maintenance within the internal network and this is affecting connections to the Seahawk server currently

They have allocated a 2 hour maintenance window for this work to be completed however we believe the outage will not last this long

Apologies for the lack of notification, we only just got notice sent thru ourselves.

Regards

Steve Kemp
Fluccs Australia

• 29/10/2011 12:18 - 29/10/2011 12:52
• Last Updated 29/10/2011 12:18

Hello All,

I am currently seeing issues on http service on the server. I am currently investigating this. I may restart the server if require. I'll keep you updated with the status of this issue.

Apologize for the inconvenience caused.

Sandy - Fluccs.com.au

• 26/10/2011 11:47
• Last Updated 26/10/2011 21:55

Hi All,

Because of high loads on the server we have to reboot it, once it is back online we will take the necessary measures to ensure the load stays within normal limits.

you can follow the status of the server on the community forums: http://community.fluccs.com.au/showthread.php?3543-High-load-on-the-server&p=9613#post9613

• 26/10/2011 12:40
• Last Updated 26/10/2011 13:29

Hi,

There are routing issues into the Sydney datacentre that affect some routes, our providers are currently working to rectify this.

We will update the post as soon as we have relevant news.

You can follow the progress on the community forum: http://community.fluccs.com.au/showthread.php?3544-routing-issue-affecting-some-routes&p=9615#post9615

• 16/10/2011 13:54
• Last Updated 16/10/2011 15:41

We have identified a configuration issue within enKompass which is causing the SAI and WSOI to not load correctly

The issue appears to be caused by an issue with .ASP on the server and we are working on the problem currently

A reboot to the server to correct the issue will be carried out shortly

Apologies for any inconveniene caused

Affecting Other - Brisbane Networks

• 08/10/2011 15:24
• Last Updated 08/10/2011 17:32

There is currently some upstream routing issues into the Brisbane data centre affecting both networks

We understand one of the upstream providers has made an unscheduled emergency replacement of one of their core routers and this has affected BGP routing sessions on some routes into the data centre

we are waiting for an update on their status currently.

Update 08/10/2011 15:48

We have been in touch with upstream provider techs and the issue is outside of the Data Centre and is affecting all ISP's who route into Brisbane thru Vocus

Unfortunately we do not have any information on the issue from them and as its outside of the Data Centre we are unable to get any specific information from them on the issue

My own Bigpond connection from Victoria for example has had no issues routing into and out of the datacentre thru this event

Update 08/10/2011 18:32

From all tests we have done in the last hour it appears Vocus has corrected their network issues so the issue they were having appears to be resolved.

Affecting Server - -none-

• 08/10/2011 14:58 - 08/10/2011 15:25
• Last Updated 08/10/2011 15:10

Hello All,

We are seeing network issues at upstream provider. We are working on this with them and hope to get it resolved shortly.

Regards,

Sandy - Fluccs.com.au

Affecting System - Melbourne Data Centre

• 07/10/2011 09:06 - 07/10/2011 14:26
• Last Updated 07/10/2011 09:07

There are currently some routing issues in and out of the Melbourne data centre affecting routing.

The datacnetre techs are aware of the issue and are workgin with upstream providers to resolve the issue

As soon as we have more info we will update the community forum at http://community.fluccs.com.au/showthread.php?3531-Melbourne-Datacentre-Routing-Issues

• 12/09/2011 21:49 - 17/09/2011 23:52
• Last Updated 12/09/2011 21:50

The server has stopped responding to ping so we have put it in for a reboot

Services should be restored shortly

Apologies for any inconvenience caused

• 11/09/2011 19:29 - 11/09/2011 20:03
• Last Updated 11/09/2011 19:29

The Winton server is currently undergoing a reboot to apply a patch to the kernel to try and isolate some of the high load usage that has been occurin on the server over recent weeks

The reboot may take a short while to complete as the server may need to run a file system check once rebooted

• 11/09/2011 17:35 - 11/09/2011 19:30
• Last Updated 11/09/2011 17:40

The server is currently running an fsck after a reboot and will be backup shortly

apologies for any inconvenience caused

• 11/09/2011 15:08 - 11/09/2011 15:27
• Last Updated 11/09/2011 15:08

Hello All,

We are currently running/updating Apache build (EasyApache) on the server to correct misconfiguration. We will keep you updated with the progress. During this time http will may not respond. Apologize for the inconvenience caused.

Regards,

Sandy.

Fluccs.com.au

• 10/09/2011 21:00 - 11/09/2011 17:41
• Last Updated 10/09/2011 22:45

As most of you are aware we have had some load issues on the hardware that The Olgas server is running on. This is mainly due to the server starting to age, and increased loads and resource usage by clients.

In light of this we are going to take a proactive approach to this and will be doing an upgrade and migration of The Olgas server to our High Availability Cloud service in Brisbane.

This migration will take place this Saturday Night 10th September from 9pm AEST (Brisbane time)

The new server will be running the latest Cloud Linux Operating System and the latest version of cPanel, ensuring better load controls to prevent any future outages and issues.

The server configuration will have 8 cpu cores and 8Gb ram as opposed to the current servers 2 cpu cores and 4Gb ram, so there will be a dramatic improvement in performance

Apache and PHP versions will however remain as they are now with the same configurations to ensure compatibility with clients existing sites.

Having said that however clients do need to ensure that sites are uptodate with latest versions of scripts to ensure security and compatibility in the future

Unfortnately this migration will mean a re-assignment of IP addresses for clients websites and a change to the main IP and nameserver of the server.

The servers main IP will become 118.88.27.60

The redundant dns service will ensure there is no downtime during the process, however any clients not using our nameservers or those using remote dns services will need to adjust their A records to point to the new server IP 118.88.27.60

If anyone has any queries or concerns regarding this issue and our approach to this i ask that you please post your queries in this forum discussion at http://community.fluccs.com.au which you can also access by clicking on the Forums link in the Client Area at https://clients.fluccs.com.au

Regards

Steve Kemp
Fluccs Australia

Affecting Other - Routing issues.

• 09/09/2011 17:58 - 10/09/2011 22:45
• Last Updated 09/09/2011 18:00

• 08/09/2011 19:19 - 09/09/2011 17:59
• Last Updated 08/09/2011 19:19

The Bondi server is currently undergoing a reboot to apply a patch to the kernel to try and isolate some of the high load usage that has been occurin on the server over recent weeks

The reboot may take a short while to complete as the server may need to run a file system check once rebooted

• 08/09/2011 18:58 - 08/09/2011 19:18
• Last Updated 08/09/2011 19:06

The Torquay server is currently undergoing a reboot to apply a patch to the kernel to try and isolate some of the high load usage that has been occurin on the server over recent weeks

The reboot may take a short while to complete as the server may need to run a file system check once rebooted

• 07/09/2011 18:13 - 08/09/2011 15:15
• Last Updated 07/09/2011 18:15

The Bowen server is experiencing high loads which is causing the server to lockup

We are currently rebooting the server to correct the issue

Apologies for any inconvenience caused

• 02/09/2011 10:35 - 03/09/2011 03:31
• Last Updated 02/09/2011 11:25

Hello All,

We have restarted the server because it was inaccessible. Sever is online now but the server is having CPU load which we are trying to get under control.

Affecting System - Brisbane Cloud

• 01/09/2011 12:03
• Last Updated 02/09/2011 06:32

There is currently an issue affecting connectivity into the brisbane Datacentre whcih is affecting connectivity to the Cloud Service

We are investigating the issue currently

-------------------

This has been resolved.

• 30/08/2011 21:57 - 30/08/2011 22:40
• Last Updated 30/08/2011 22:40

Hello All,

We are seeing issues with Bondi Server. We are rebooting the server at moment. We will update you on this shortly.

Thank you,

Andy - Support

Fluccs Australia

---

This has been resolved.

• 27/08/2011 10:55 - 27/08/2011 11:13
• Last Updated 27/08/2011 10:57

Hello All,

We are seeing network issues for this server. We are investigating with it. We will update you shortly.

Thank you,

Andy - Support

Fluccs Australia

Affecting Other - Network

• 24/08/2011 01:29
• Last Updated 24/08/2011 02:46

Hello All,

We are seeing some network routing issues into Brisbane. We have contacted our upstream provider and they are working on it.

It appears to be issue with the Telstra. In addition we are conducting more tests at the moment.

We apologize for the inconvenience.

Regards,
Sandy.
Fluccs.com.au

------------------------------------------------------

Hello All,

This has been corrected by our upstream provider. Should anyone having connectivity issues, please log a ticket.

Regards,

Sandy.

Fluccs.com.au

• 22/08/2011 19:12 - 23/08/2011 15:24
• Last Updated 22/08/2011 19:13

The server has been put in for a reboot to correct an issue within the operating system and Cpanel that is causing a lot of speed and performance issues on the server, and is also affecting some services

The server may undergo an fsck as the server reboots so it may be a short while before services are restored

apologies for any inconvenience caused

Affecting Other - Brisbane Datacentre

• 19/08/2011 10:13
• Last Updated 20/08/2011 02:34

we are seeing some routing issues for some clients routing into Brisbane

We have contacted upstream providers in relation to the issue and we believe they are looking into this.

------------------------------

Affecting Server - -none-

• 20/08/2011 01:14 - 20/08/2011 02:34
• Last Updated 20/08/2011 02:32

Hello All,

We are seeing some network routing issues into Brisbane. We have contacted our upstream provider and they are working on it. This may affect service inaccessibility. We apologize for the inconvenience.

Regards,

Sandy.

Fluccs.com.au

-----------------------

This has been resolved. Thankyou.

• 18/08/2011 10:29 - 18/08/2011 10:57
• Last Updated 18/08/2011 10:36

Hello All,

Currently we have the base node Xen1 under a reboot. It looks like the network issue has caused the machine to stop connecting to the outer network.

The server should and all the VPS on them should be online shortly after the reboot is performed.

Regards,

Andy - Support

Fluccs Australia

• 16/08/2011 12:15
• Last Updated 16/08/2011 12:22

We are aware of some high loads on the Cape York server and are working on the issue currently

Affecting Server - BNE-Cloud-Users

• 12/08/2011 12:20 - 12/08/2011 15:00
• Last Updated 12/08/2011 12:21

• 12/08/2011 12:14 - 12/08/2011 15:00
• Last Updated 12/08/2011 12:19

Hi All,

We are movig the control server for cloud Control interface to a different rack. The process should last for minimum of 30 minutes and will therefore not be active. However all the servers will remain online.

Regards,

Ajay - Support

Affecting Server - -none-

• 12/08/2011 02:08
• Last Updated 12/08/2011 02:27

Hello All,

We are seeing some routing issues for some clients into Brisbane. We have contacted upstream providers in relation to the issue and they are looking into this. We will keep you updated.

Thankyou.

Sandy.

Fluccs.com.au

----------------------

Hello All,

This has been corrected by upstream provider. We have verified network routing. Should anyone having network issue, please log a ticket.

Thankyou.

Sandy.

Fluccs.com.au

• 02/08/2011 20:12
• Last Updated 03/08/2011 02:40

There are currently network issues affecting almost all connectioins in and out of the Bondi server in Sydney

The datacentre has been made aware of the issue and they are investigating the issue, however we do not have an ETA on when the issue will be resolved at this point

As soon as we have more information we will update everyone further via this announcement

Regards

Steve Kemp
Fluccs Australia

• 28/07/2011 18:24 - 01/08/2011 12:18
• Last Updated 28/07/2011 18:25

There is a network outage currently affecting the Xen 1 VPS platform

We are working on the issue currently and will update everyone as soon as possible

Affecting Other - Brisbane Network Routing issue

• 25/07/2011 16:18 - 25/07/2011 00:00
• Last Updated 25/07/2011 19:04

We are aware of a routing issue into the Brisbane network which is affecting some servers on the 115.178.x network

We are investigating the issue currently and will get this problems resolved as soon as possible

• 21/07/2011 15:07
• Last Updated 21/07/2011 15:15

Hello All,

We are experiencing some network issues with Bondi server. We are working on this with upstream providers. We apologize for the inconvenience that has caused to you.

I will update you once its completed.

Thank you,

Andy

• 20/07/2011 19:10
• Last Updated 20/07/2011 20:20

Hello All,

We are currently having issues on bondi server. We are working on it and it will be sorted out as soon as possible.

Regards,

Andy - Support

Fluccs Australia

Issue resolved.

Sandy.

Affecting System - Brisbane Cloud

• 13/07/2011 08:00
• Last Updated 15/07/2011 13:08

An issue has occured within the Windows Operating system on the SAN's which has caused a Windows BSOD (blue screen of death) to occur

This has detatched the storage from each server and out them into read only mode

We are applying a hotfix to Windows on the SAN's currently and will reattach the storage ISCI connections to the SAN's shortly and all servers will be rebooted.

Please refer to the forums at http://community.fluccs.com.au/forumdisplay.php?61-Brisbane-Datacentre for details and updates as this work is undertaken

• 13/07/2011 07:36
• Last Updated 15/07/2011 13:08

An issue has occured within the Windows Operating system on the SAN's which has caused a Windows BSOD (blue screen of death) to occur

This has detatched the storage from each server and out them into read only mode

We are applying a hotfix to Windows on the SAN's currently and will reattach the storage ISCI connections to the SAN's shortly and all servers will be rebooted.

Please refer to the forums athttp://community.fluccs.com.au/showthread.php?3463-Server-Outage  for details and updates as this work is undertaken

• 13/07/2011 03:03
• Last Updated 13/07/2011 05:51

The Uluru server has been restarted and it seems it has gone into read only mode, we are running a file system check on it in order to fix the issue.

• 10/07/2011 11:39
• Last Updated 10/07/2011 11:47

There appears to be a network issue affecting the Bondi server

We are currently investigating the issue

Affecting System - Brisbane Cloud Issues

• 07/07/2011 17:11
• Last Updated 08/07/2011 14:11

There is an issue withint the SAN Datastore arrays on the Brisbane network that is causing some issues for some Clients.

We are currently workign with the SAN Providers to rectify the issue as soon as possible

• 08/07/2011 13:38
• Last Updated 08/07/2011 14:10

UPDATE: Machine is now restarted and the issue resolved.

We are investigating the cause of the problem and will take appropriate measures to correct the issue

There is a network issue on the Xen1 platform causing issues to machines on the system

I am currently rebooting all machines to correct the issue

This process may take up to 20 minutes to complete

Apologies for any inconvenience caused

Regards

Steve Kemp
Fluccs Australia

• 06/07/2011 10:15
• Last Updated 06/07/2011 10:59

We had to reboot XEN2 because of a network lockup, all the machines should be back up in the next 10-15 minutes.

• 05/07/2011 15:06
• Last Updated 05/07/2011 15:39

An issue within the network routing on the Xen 1 VPS platform has required a reboot of all machines on the server

Services will be restored as soon as possible

Apologies for any inconvenieince caused

• 04/07/2011 17:39 - 04/07/2011 21:22
• Last Updated 04/07/2011 17:40

there are some load issues on the machine that we have been unable to isolate and lock down so we are putting the machine in for a reboot currently

services will be restored shortly

Affecting System - Brisbane Data Center

• 26/06/2011 13:58
• Last Updated 26/06/2011 16:29

We are seeing some intermittent network issues upstream of the Brisbane datacentre

Our upstream carrieers have been contacted and they are looking into the issue currently

• 23/06/2011 21:47
• Last Updated 23/06/2011 22:27

Update:

The Xen system as been rebooted and all servers are back online

We will be runnign some diagnostics to determine

There is a network issue on the Xen 1 server that is causing a network disconnection

we are investigating the issue currently and will update everyone as soon as possible

Regards

Steve Kemp
Fluccs Australia

Affecting Other - Brisbane Datacentre

• 15/06/2011 11:32 - 16/06/2011 18:22
• Last Updated 15/06/2011 11:39

We are seeing packet loss on all routes into the Brisbane datacentre networks.

The issue is with one of our upstream providers and unfortunately there is nothing we can do about this issue other than wait for them to resolve the problem however i have contacted our data providers and advised them of the issue and they in turn are looking into this.

Regards,

Claudiu Xantopol

Fluccs Australia

Affecting Other - Brisbane Datacentre

• 14/06/2011 22:46 - 15/06/2011 08:15
• Last Updated 14/06/2011 22:48

We are seeing major packet loss on all routes into the Brisbane datacentre networks.

The issue is occuring in Sydney where Telstra and Optus patch together to route thru the Optus network to Brisbane

Unfortunately there is nothgin we can do about this issue other than wait for them to resolve the problem however i have contacted our data providers and advised them of the issue and they in turn are looking into this

Regards

Steve Kemp
Fluccs Australia

• 12/06/2011 10:06
• Last Updated 12/06/2011 14:25

An outage has occured on the Uluru server overnight due to a redundant power supply failure within the datacentre.

I apologise for the delay in updating everyone, i will be addressing this with the staff that were on overnight as this was unacceptable so i do apologise.

Im still waiting on a complete update as to the exact specifics of what has occurred but so far i can give some information based on what i have been updated with so far.

Last night there was some scheduled maintenance in the datacentre affecting once of the racks where an APC power rail was being moved physically within the rack and re-organised to better utilise the power rail for servers within the rack.

The cloud service and several other servers including our VPS servers all run from within the rack and have dual power supplies, so in the event of a power failure in a server or on the power rail or power feed the secondary power rail and its feed carries on supplying power to the servers and switches so that no downtime is involved if the first power supply setup has issues or is taken offline

Unfortunately what has happened, and we are unsure as to why, the second power rail within this particular rack shorted and blew its fuse, and in doing so took power offline to the entire cloud system when the primary supply was shut off for the maintenance

Claudiu quickly saw what had happened and immediately addressed the power issue and all hardware was back online around 11:30pm

Unfortunately what has happened on the cloud service however is because all power was suddenly lost to the SAN's the Hyper-visors, control servers and switches etc it took some time to correct some log issues on the cloud control server caused by the sudden shutdown. This was corrected and the same is being carried out on the SAS SAN's which store the majority of the live server data for Uluru and other servers on the cloud

These SAN's are over 40Tb in size so unfortunately it is taking some time to get them back up and running

As soon as i have more information i will ensure that everyone is updated further.

Regards

Steve Kemp
Fluccs Australia

• 12/06/2011 10:42
• Last Updated 12/06/2011 14:24

An outage has occured on the Brisbane Cloud service overnight due to a redundant power supply failure within the datacentre.

I apologise for the delay in updating everyone, i will be addressing this with the staff that were on overnight as this was unacceptable so i do apologise.

Im still waiting on a complete update as to the exact specifics of what has occurred but so far i can give some information based on what i have been updated with so far.

Last night there was some scheduled maintenance in the datacentre affecting once of the racks where an APC power rail was being moved physically within the rack and re-organised to better utilise the power rail for servers within the rack.

The cloud service and several other servers including our VPS servers all run from within the rack and have dual power supplies, so in the event of a power failure in a server or on the power rail or power feed the secondary power rail and its feed carries on supplying power to the servers and switches so that no downtime is involved if the first power supply setup has issues or is taken offline

Unfortunately what has happened, and we are unsure as to why, the second power rail within this particular rack shorted and blew its fuse, and in doing so took power offline to the entire cloud system when the primary supply was shut off for the maintenance

Claudiu quickly saw what had happened and immediately addressed the power issue and all hardware was back online around 11:30pm

Unfortunately what has happened on the cloud service however is because all power was suddenly lost to the SAN's the Hyper-visors, control servers and switches etc it took some time to correct some log issues on the cloud control server caused by the sudden shutdown. This was corrected and the same is being carried out on the SAS SAN's which store the majority of the live server data for Uluru and other servers on the cloud

These SAN's are over 40Tb in size so unfortunately it is taking some time to get them back up and running

As soon as i have more information i will ensure that everyone is updated further.

Regards

Steve Kemp
Fluccs Australia

• 08/06/2011 18:33 - 09/06/2011 09:15
• Last Updated 08/06/2011 18:34

There is again a client who is causing extremely high loads on the server with a rogue process

we are trying to stabilise the server currently and will have it back under control as soon as possible

The client will be immediately suspended once we have identified the source and cause

• 01/06/2011 19:34 - 07/06/2011 18:36
• Last Updated 01/06/2011 20:06

We have dentified a serious underlying hardware problem on the Xen3 platform that Uluru server is running on.

In light of this we are going to take a proactive approach to this and will be doing an emergency migration of the Uluru server to our High Availability Cloud service in Brisbane.

We had planned to move Uluru to the cloud soon as part of our service enahncements but we felt that given the potential for a complete failure on the Xen3 server hardware that this proactive approach will be in everyones best interest.

The new server will be running the latest Cloud Linux Operating System and the latest version of cPanel

Unfortnately this migration will mean a re-assignment of IP addresses for clients websites and resellers ns1 nameserver IP's as well.

The redundant dns service will ensure there is no downtime during the process, however any clients not using our nameservers or those using remote dns services will need to adjust their A records to point to the new server IP's.

I will provide all clients and resellers details of the new IP's etc as soon as we have completed the preparation of the service.

We are preparing the new server ready for migration currently and will hopefully have everything ready for transfer in a couple of hours.

If anyone has any queries or concerns regarding this issue and our approach to this i ask that you please post your queries in the Community Forums at http://community.fluccs.com.au/showthread.php?3434-EMERGENCY-Maintenance-Uluru-Hardware-Migration  which you can also access by clicking on the Forums link in the Client Area at https://clients.fluccs.com.au

Thankyou for your patience thru this difficult event, and we look forward to providng you an extremely enhanced and vastly more reliable service once this work is completed.

• 31/05/2011 09:08 - 31/05/2011 22:02
• Last Updated 31/05/2011 13:21

The server has stopped responding correctly to ping so has be put in for a reboot

Services will be restored shortly

Regards

Steve Kemp
Fluccs Australia

• 31/05/2011 09:30 - 31/05/2011 22:02
• Last Updated 31/05/2011 13:21

There appears to be an underlying drive controller issue on the Xen 3 platform

we are workin on the issue currently and i will update everyone as soon as possible

Regards

Steve Kemp
Fluccs Australia

Affecting Other - Brisbane Network Outage

• 25/05/2011 04:59 - 25/05/2011 18:28
• Last Updated 25/05/2011 05:10

Overnight there has been a network outage within the Brisbane datacentre which has been caused by an upstream provider having a massive router and network failure

Unfortunately the issue is out of our hands, however we have been in constant contact with the providers who are working on the issue currently

At no time has our racks, routers or servers been down during this event just onnectivity into the datacentre is affected

Regards

Steve Kemp
Fluccs Australia

• 24/05/2011 19:10 - 24/05/2011 23:02
• Last Updated 24/05/2011 19:13

Unfortunately an issue has arisen that is affecting licences of Soholaunch Sitebuilder on the server due to an issue at Soholaunch

We are waiting on their staff to correct the issue which will hopefully be later this evening when their staff in the UK come online.

Until then sites remain active however the sitebuilder is unaccessible.

Apologies for any inconvenience caused

Regards

Steve Kemp
Fluccs Australia

Affecting Other - SQL 2000 Server Reboot

• 18/05/2011 07:32
• Last Updated 18/05/2011 07:41

An error within SQL has caused us to reboot the SQL 2000 server

Services should be restred in a few monutes time

I apologise for any inconvenience caused

Regards

Steve Kemp
Fluccs Australia

Affecting System - BigPond Mail Issues

• 12/05/2011 13:30 - 15/05/2011 08:45
• Last Updated 12/05/2011 13:32

We have been made aware of a problem with clients using Telstra and BigPond as their ISP having problems sending mail from their email programs

The issue is occuring on the Telstra mailservers and we believe they are aware of the problem.

If you require assistance with the issue please contact Telstra or Bigpond about the issue

Regards

Steve Kemp
Fluccs Australia

• 03/05/2011 08:53
• Last Updated 03/05/2011 09:23

The server is not responding correctly to pings so we have put it in for a reboot

Services will be restored shortly

Regards

Steve Kemp
Fluccs Australia

• 20/04/2011 00:00 - 27/04/2011 08:32
• Last Updated 20/04/2011 15:54

We will be performing emergency maintenance on Winton tonight between 8 and 9 Brisbane time.

The expected downtime should not be more that 15-20 minutes

Affecting System - Seattle Datacentre Outage

• 19/04/2011 14:50 - 27/04/2011 08:32
• Last Updated 19/04/2011 14:50

Servers in the Seattle datacentre were taken offline for a emergency power maintenance by the DC. The power maintenance was required on the rack the server was placed. The DC left us with no warnings on this one.

We are in contact with them and they have informed us a maintenance window of 1 hour. We will keep you all informed in this post with the server happenings.

Regards,
Steve Kemp
Fluccs - Australia

Affecting System - Brisbane Network Issues

• 10/04/2011 15:03 - 12/04/2011 07:59
• Last Updated 10/04/2011 15:04

We are aware of a network issue affecting some Managed Dedicated Server clients within the Brisbane Datacentre

We are workign on the issue and should have the problem resolved shortly

Regards

Steve Kemp
Fluccs Australia

• 05/04/2011 14:07 - 06/04/2011 13:37
• Last Updated 05/04/2011 14:08

An issue with a display adapter driver is causing the Pilbara server to not reboot correctly

We are investigating the issue currently and will update everyone in the forums at http://forums.webhostsaustralia.com.au/showthread.php?3412-Server-Reboot with details as we can

Regards

Steve Kemp
Web Hosts Australia

• 04/04/2011 17:11 - 05/04/2011 13:39
• Last Updated 04/04/2011 17:13

The Olgas server has droppedinto read only mode so we have out it in for a reboot and its currently performin a fsck (File System Check)

Services will be restored shortly

We will update everyone via the forums at http://forums.webhostsaustralia.com.au/showthread.php?3411-Server-Reboot

Regards

Steve Kemp
Web Hosts Australia

• 03/04/2011 12:54 - 12/04/2011 07:59
• Last Updated 03/04/2011 22:25

The Daintree server has again gone offline and we believe this is being caused by a hardware issue so Angus is currently organizing to swap the server over into new hardware

We had swapped the drives out from the current hardware to a replacement server but it appears the issue may be related directly to the primary hard drive

Angus is now preparing new drives in a chassis so we will need to do a server to server migration which may take several hours to complete

As soon as we have more information i will update everyone via the forums at http://forums.webhostsaustralia.com.au/showthread.php?3410-Server-Outage-Migration-to-new-hardware

Regards

Steve Kemp
Web Hosts Australia

• 27/03/2011 09:32 - 29/03/2011 20:37
• Last Updated 27/03/2011 09:32

The server is currently undergoing a reboot to correct an issue within exim that is locking up the mail service

Services will be restored shortly

Apologies for any inconvenience caused

Regards

Steve Kemp
Web Hosts Australia

Affecting System - Client Area

• 04/02/2011 15:59 - 06/04/2011 13:37
• Last Updated 22/03/2011 16:59

Welcome to our new Client Area.

Over the next fewf weeks we will be fine tuning the area and introducing some new features and functionality.

Please note at this time we are aware of a Stack Overflow error in Internet Explorer browser on some pages, and we are working on resolving that with the developers.

If you find any errors or issues please let us know by putting in a support ticket at the helpdesk and we can take a look and resolve any problems you may find.

Regards

Steve Kemp
Web Hosts Australia

• 03/03/2011 12:49
• Last Updated 03/03/2011 14:11

The Olgas server has stopped responding to ping so i have put the server in for a reboot

The server has not responded to the reboot correctly so we are investigating further

Regards

Steve Kemp
Web Hosts Australia

• 01/03/2011 09:00 - 03/03/2011 13:13
• Last Updated 01/03/2011 09:02

The server is currently experiencing high loads so has been put in for a reboot

Services will be restored shortly.

Apologies for any inconvenience caused

Regards

Steve Kemp
Web Hosts Australia

• 22/02/2011 19:10 - 22/02/2011 20:32
• Last Updated 22/02/2011 19:10

We will be perfoming some emergency unscheduled maintenance on the xen 3 Virtual server platform that Uluru is hosted on tonight between 7pm and 7:30pm Brisbane time

The outage is required to replace and add some additional ram to ensure the stability of the platform

I do apologise for the late notification on this issue but we felt this was a serious and urgent requirement.

The server should only be offline for around 10 minutes while the upgrade is performed

• 11/02/2011 22:41 - 11/02/2011 22:59
• Last Updated 11/02/2011 22:42

The server has stopped responding to ping without warning

Claudiu is in the datacentre currently looking into this and we are currently rebooting the server to correct the issue

Regards

Steve Kemp
Web Hosts Australia

Affecting System - Brisbane Network Maintenance - Friday 11th Feb - 10pm

• 11/02/2011 22:00 - 22/03/2011 16:59
• Last Updated 10/02/2011 21:13

We will be performing some important maintenance on various switches within the Brisbane data center racks tomorrow night Friday 11th February starting at 10pm AEST (Brisbane time)

There may be a few minutes loss of connectivity to servers progressively over a period of around 30 minutes while this work is carried out.

The work is an important precursor to some significant service enhancements that we will be announcing very shortly.

I apologize for the Friday night scheduling but it is important that we have staff available in the data center at this time while the maintenance is carried out and due to scheduling arrangements this is the only suitable time that was available.

Regards

Steve Kemp
Web Hosts Australia

• 08/02/2011 13:35 - 08/02/2011 13:56
• Last Updated 08/02/2011 13:36

There appears to be some connectivity issues on the Torquay server currently

We are investigating this currently and will update everyone shortly

Regards

Steve Kemp
Web Hosts Australia

Affecting System - Brisbane Datacentre

• 03/02/2011 19:51 - 04/02/2011 12:21
• Last Updated 03/02/2011 19:54

There appears to have been a brief interruption to routing into and out of the Brisbane data centre

We are unsure as to what the cause of this was but services are now returning to normal. We are investigating this currently

Regards

Steve Kemp
Web Hosts Australia

• 01/02/2011 11:29 - 01/02/2011 12:13
• Last Updated 01/02/2011 11:30

There are currently some high apache load issues on the Winton server caused by a site not behaving correctly

The issue is currently being worked on and loads should return to normal shortly