Is my site or the server down?

If your site or server appears down, there could be several reasons that could be causing this. We suggest you check the following things before opening a ticket in the help desk:

Down For Everyone or Just Me?


Go to http://www.downforeveryoneorjustme.com.au and type in your domain name and see what the results say.


If you are on one of our shared hosting servers and the site says it's down for everyone, check the server announcements forum for your server at the Community Forums for any server or network outage notices, as we alert clients via the forums in the event of any outages or issues. Please don't open a ticket in the helpdesk if we have posted an announcement affecting the network or your server.


If it says it's down just for you, it may be your IP address has become blocked by the server's firewall. Before submitting a ticket to the helpdesk please visit http://www.downforeveryoneorjustme.com.au and copy down the IP address it displays and let us know this IP in the ticket, as this can speed up our response to you.

You can also try running a traceroute from a command prompt on your PC or check with your ISP for any network problems. For a guide on how to perform a traceroute on, click here.

VPS, Dedicated & Colocation Clients

Follow the above steps to check your domain on http://www.downforeveryoneorjustme.com.au.

You may also wish to try 3rd party test sites such as https://www.dnscolos.com/ and http://www.intodns.com

These sites have powerful diagnostic tools and tests to help diagnose any problems.

  • 15 Users Found This Useful
Was this answer helpful?

Related Articles

Do you offer Phone Support?

No. Our helpdesk is a FAR more efficient way to conduct support and you will find we are VERY...

How to change your Client Area Password

This guide will teach you how to change your password for your client area. Remember, this...

How to login to the Client Area

You can login to the Client area using the 'Account' tab under the banner on the right hand...

How to Order Additional Products or Addons in the Client Area

This guide will teach you how to order product addons and services from within the client area....

How to view and Pay Invoices in the Client Area

This tutorial will teach how to pay an invoice in the Client Area. The Client Area is where you...