Is my site or the server down?

If your site or server appears down, there could be several reasons that could be causing this. We suggest you check the following things before opening a ticket in the help desk:

Down For Everyone or Just Me?

Go to and type in your domain name and see what the results say.

If you are on one of our shared hosting servers and the site says it's down for everyone, check the server announcements forum for your server at the Community Forums for any server or network outage notices, as we alert clients via the forums in the event of any outages or issues. Please don't open a ticket in the helpdesk if we have posted an announcement affecting the network or your server.

If it says it's down just for you, it may be your IP address has become blocked by the server's firewall. Before submitting a ticket to the helpdesk please visit and copy down the IP address it displays and let us know this IP in the ticket, as this can speed up our response to you.

You can also try running a traceroute from a command prompt on your PC or check with your ISP for any network problems. For a guide on how to perform a traceroute on, click here.

VPS, Dedicated & Colocation Clients

Follow the above steps to check your domain on

You may also wish to try 3rd party test sites such as and

These sites have powerful diagnostic tools and tests to help diagnose any problems.

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